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Helpdesk Associate

2 months ago

Cambridge, Massachusetts, United States Vinfen Full time

Job Summary

Vinfen is seeking a skilled Helpdesk Associate to join our IT team. As a Helpdesk Associate, you will provide entry-level help desk support to Vinfen end users and critical internal IT functions.

Key Responsibilities

  • Provide technical support to end users via phone, email, and in-person
  • Resolve technical issues related to hardware, software, and network connectivity
  • Document and track technical issues and resolutions
  • Collaborate with internal teams to resolve technical issues
  • Perform data entry and verification of system jobs and processes
  • Assist with administrative tasks as needed for the IT Department

Requirements

  • Associate's degree in information systems, database management, or related field preferred
  • 2-3 years of related experience
  • Valid US driver's license for at least one year
  • Ability to pass a CORI, reference, multi-state background, and driving record check

Why Vinfen?

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 15 days of vacation, 12 paid holidays, and 10 sick days per year. We also offer education assistance, tuition remission programs, and innovative student loan payment programs.

About Us

Vinfen is a leading nonprofit human services organization that transforms lives by building the capacity of individuals, families, organizations, and communities to learn, thrive, and achieve their goals. We support thousands of adolescents and adults with psychiatric, developmental, and behavioral disabilities at over 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut.

Equal Opportunity Employer

Vinfen is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.