Helpdesk Associate

Job Description

Schedule:  Mon-Fri 8am-4pm,9am-5pm or 10am-6pm, . Rotating weekend shift every 6 weeks (Hybrid remote/in office schedule)

Location:  Cambridge

Salary:  $ $ / hour

As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical internal IT functions. Your work will also include data entry and verification of system jobs and processes, as well as administrative tasks as needed for the IT Department.

Why Vinfen?

We are committed to you We offer great training, great benefits, career growth and job security

Medical, Dental and Vision Insurance for employees working 30 hours or more 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more) Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility Professional Development programs including year-round online training courses and opportunities to earn CEUs Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Flexible Spending Reimbursement Accounts (Health and Dependent care) $500 -- $1,000+ Employee Referral Bonuses with no annual cap Other generous benefits including discounted memberships, access to wellness programs and more

About Us

Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Information Technology, Applications Systems, SQL, Java, HTML, Active Directory, Database Management

Requirements

An associate's degree in information systems, database management or related field preferred, but experience may substitute for education. High school diploma or GED required. 2-3 years related experience. All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least one year. All candidates must be able to successfully pass a CORI, reference, multi-state background and driving record check.

Driving Requirements

Drivers License check and vehicle access required

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