Helpdesk Support Specialist

2 weeks ago


Cambridge, Massachusetts, United States Vinfen Full time

Job Summary

Vinfen is seeking a skilled Helpdesk Associate to join our IT team. As a Helpdesk Associate, you will provide entry-level help desk support to Vinfen end-users and critical internal IT functions. Your work will also include data entry, verification of system jobs and processes, and administrative tasks as needed for the IT Department.

About the Role

This is an exciting opportunity to work with a leading nonprofit human services organization that transforms lives. As a Helpdesk Associate, you will be part of a dynamic team that supports thousands of adolescents and adults with psychiatric, developmental, and behavioral disabilities.

Responsibilities

  • Provide help desk support to Vinfen end-users and critical internal IT functions
  • Data entry and verification of system jobs and processes
  • Administrative tasks as needed for the IT Department
  • Work with the IT team to resolve technical issues and improve system performance

Requirements

  • An associate's degree in information systems, database management, or related field preferred, but experience may substitute for education
  • 2-3 years related experience
  • All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least one year
  • All candidates must be able to successfully pass a CORI, reference, multi-state background, and driving record check

Why Vinfen?

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 15 days of vacation, 12 paid holidays, 10 sick days, and 3 personal days per year. We also offer education assistance, tuition remission programs, and innovative student loan payment programs.

About Us

Vinfen is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the lives of others.

Keywords

Information Technology, Applications Systems, SQL, Java, HTML, Active Directory, Database Management



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