Customer Service Representative
2 weeks ago
Tryon Medical Partners is seeking a highly skilled and customer-focused Live Answer Representative to join our team. In this role, you will be the first point of contact for patients, answering calls and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service to patients and guests over the phone.
- Answer and direct calls to the appropriate team members.
- Verify patient demographic and insurance information.
- Collect patient copays and balances.
- Monitor and resolve registration errors.
- Act as a liaison between patients and healthcare team members.
Requirements:
- High school diploma or equivalent.
- Minimum one year of medical office or healthcare experience.
- Excellent communication and customer service skills.
Physical Requirements:
- Ability to sit for long periods and use a computer.
- Ability to lift and support weight of 35 pounds.
Why Join Our Team?
At Tryon Medical Partners, we value our patients and strive to provide exceptional care. As a Live Answer Representative, you will play a critical role in ensuring our patients receive the best possible experience.
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