Bilingual Contact Center Representative
6 days ago
Maersk is embarking on an industry-defining digital transformation, revolutionizing trade and connecting customers' supply chains. As a key player in this journey, we're seeking a talented Bilingual Contact Center Representative to join our Global Service Center Americas team.
About the RoleAs a Bilingual Contact Center Representative, you will be at the forefront of delivering exceptional customer experiences via inbound and outbound calls. Your primary focus will be on resolving last-mile delivery logistics problems, ensuring customer satisfaction throughout the logistics journey. You will work closely with diverse professionals, collaborating to drive excellence across our global network.
Key Responsibilities:- Provide world-class customer service via inbound and outbound calls.
- Resolve last-mile delivery logistics problems, ensuring customer satisfaction.
- Coordinate communication between customers, delivery teams, stores, and/or warehouses.
- Meet Customer Service KPIs targets.
- English language proficiency at Level C1 required.
- High school diploma or equivalent required, with a bachelor's degree preferred.
- 2+ years of contact center experience, preferably in retail or with knowledge of last-mile logistics and/or transportation, and customer service/direct call handling experience.
- Ability to work a standard shift between 4:30 AM and 12 AM (Mex) with flexibility to work holidays and weekends.
- Flexibility to work from home or in-office (hybrid model) with scheduled hours between 7am-7pm, with occasional outside of regular hours.
- Strong communication and interpersonal skills, with the ability to work independently and effectively across organizational lines.
- Excellent organizational and time management skills, with the ability to prioritize tasks, multitask, and provide detailed information with precision.
- Customer-focused and solutions-oriented, with a strong ability to communicate efficiently and provide precise details.
Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As the world leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: #LI-LM1
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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