Customer Service Representative
4 weeks ago
We are seeking a professional and polite Customer Support Call Center Representative to join our team at iQor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' customers via phone.
Key Responsibilities:
- Handle a high volume of inbound calls and create a positive experience for each caller.
- Listen to customers to understand their concerns and provide accurate and efficient responses.
- Upgrade services, process account payments, and assist customers with technical mobile issues.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Meet department productivity and quality standards, and strive for first call resolution.
Requirements:
- 1+ years of customer service experience, preferably in a call center environment.
- Technical support experience and ability to work independently and in a team environment.
- Problem-solving skills, accuracy, and physical attendance are essential for success.
- US Citizenship is required.
What We Offer:
- A competitive pay rate of $18.00 per hour, plus a $2.00 shift premium.
- A comprehensive training program to help you succeed in your role.
- A dynamic and supportive work environment that values teamwork and customer satisfaction.
About iQor:
iQor is a leading provider of customer service and business process outsourcing solutions. We are committed to delivering exceptional service to our clients and their customers, and we are seeking talented individuals to join our team.
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