IT Support Specialist

13 hours ago


Oak Brook, Illinois, United States Lockmann Krane International, Inc. Full time
Job Title: IT Support Services Consultant

We are seeking a highly skilled and experienced IT Support Services Consultant to join our team at Lockmann Krane International, Inc. As a key member of our Support Services department, you will be responsible for providing proactive monitoring, administration, and analysis of Client computer systems.

Key Responsibilities:
  • Perform proactive analysis and administration to identify and develop system solutions.
  • Partner with Clients to understand their needs and provide support both remotely and in the field.
  • Staff the Help Desk as scheduled and partner with the rest of the department to maintain the Support Services ticket queue.
  • Follow ticket support and Client communication protocols.
  • Participate in emergency pager rotation schedule to drive progress on mission-critical system issues.
Requirements:
  • Associate's Degree (Bachelor's Degree in Computer Science, Information Systems or closely related field preferred)
  • 3+ years' experience supporting and maintaining workstations and integrated systems in Microsoft / Windows environments (both remotely and in the field)
Technical Skills:
  • Support, admin, and maintenance of M365 / Office 365, Azure / AAD solutions
  • Support, light-duty admin, and maintenance of: Server-class hardware, SMB Firewall, Windows Server
  • Practical knowledge of OSI model / network engineering concepts
  • Experience with both standalone and corporate O365 implementations, including DNS / mail setup and general management of admin centers inside O365 (including AD sync)
  • Backup and DR procedures
  • Uses a ticketing system effectively
  • Uses Microsoft Office Suite effectively
Other Skills & Qualifications:
  • Demonstrates professionalism in all aspects, particularly in relation to our Core Values: Loyalty, Honesty, Hard Work, and Innovation
  • Excellent analytical reasoning skills
  • Exceptional Client relationship management skills
  • Able to explain benefits of technical solutions and services to both technical and non-technical individuals
  • Takes initiative to resolve issues
  • Able to create effective Client-facing and internal process documentation
  • Exceptional and professional written communication skills, including precise attention to detail (grammar, spelling, punctuation)
  • Excellent verbal communication skills
  • Able to lift 75 pounds unassisted
  • Valid driver's license and proof of insurance
Screening:
  • Criminal background check (Federal, National, Local)

We proudly offer a competitive benefits package, including BCBS health plans with HRA options, Sun Life dental/vision/life plans, Critical Illness, Hospital Indemnity, Metlife Legal, Norton Lifelock, 401(k), and dog/cat care discount program, as well as personalized planning strategies to enhance your career path with our growing organization.

We do not provide H-1B visa sponsorship.


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