Help Desk Specialist

4 weeks ago


Phoenix, Arizona, United States BTI Full time
Job Summary

We are seeking a highly skilled Help Desk Specialist to join our team at BTI in Phoenix, Arizona. The successful candidate will provide exceptional technical support to our customers, resolving IT incidents and requests in a timely and professional manner.

Key Responsibilities
  • Provide Tier 2 and 3 support for the NIDDK computer user community in Phoenix, Arizona.
  • Respond to customers via phone, in person, and through remote support channels.
  • Follow established procedures to process IT requests and troubleshoot IT incidents.
  • Record all activities within the NIH central ticket tracking system and document cases thoroughly and accurately.
  • Document problem resolutions as knowledge records in the NIH IT Knowledge Base.
  • Follow quality control workflow to ensure proper documentation and quality of case handling.
  • Staff shall be proficient supporting current Windows and macOS versions.
  • Help Desk Specialists within the continuity program must also monitor and respond to application alerts according to established monitoring plans.
  • They must coordinate communications channels during major incidents and record problem investigations in the NIH My IT Service Management System in a timely fashion.
Requirements
  • Bachelor's degree along with at least one year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three years of relevant work experience.
  • Requires technical computer and customer service skills.
  • Must hold one or more of the following certifications: Foundation Certificate in IT Service Management (ITIL) v3 or higher, MTA: Microsoft Technology Associate, MCSA: Microsoft Certified Solutions Associate, MSCE: Microsoft Certified Solutions Expert, Apple Certified Associate – Mac Integration Basics, Apple Certified Support Professional, CompTIA A+ Certified Professional, CompTIA Network+ Certified Professional, CompTIA Security+ Certified Professional, Jamf Certified Tech, Jamf Certified Expert.


  • Phoenix, Arizona, United States Arizona Supreme Court Full time

    Job Title: Help Desk Support SpecialistThe Arizona Supreme Court's IT Support Center provides automation support to the court and probation offices throughout Arizona. We are seeking a detail-oriented, customer-focused individual to serve the public, providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts.Key...


  • Phoenix, Arizona, United States Arizona Supreme Court Full time

    Job Title: Help Desk Analyst IJob Summary:The Arizona Supreme Court is seeking a detail-oriented and customer-focused individual to join our team as a Help Desk Analyst I. This role primarily serves the public, providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts.Key Responsibilities:Provide technical support and guidance...

  • Help Desk Technician

    4 weeks ago


    Phoenix, Arizona, United States MVM Full time

    Job Title: Help Desk TechnicianAbout the Role:We are seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. You will troubleshoot and resolve technical issues, update documentation, and perform other duties as assigned.Key...


  • Phoenix, Arizona, United States MVM Full time

    About the Role:We are seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. This is a mission-critical role that requires a flexible schedule to support our 24/7/365-day operation.Key Responsibilities:Respond to inbound calls,...

  • Help Desk Technician

    1 month ago


    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing top-notch technical support to our internal employees via inbound phone calls.Key Responsibilities:Manage a ticketing queue and troubleshoot issues with internal tools and systemsProvide password resets,...

  • Help Desk Technician

    1 month ago


    Phoenix, Arizona, United States HireRising Full time

    Job Summary:HireRising is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The successful candidate will manage service requests through a ticketing system, resolve basic networking issues, and collaborate with IT teams to maintain operational efficiency.Key Responsibilities:User...

  • Help Desk Analyst I

    4 weeks ago


    Phoenix, Arizona, United States Arizona Supreme Court Full time

    Job Title: Help Desk Analyst IJob Summary:The Arizona Supreme Court is seeking a detail-oriented and customer-focused individual to join our team as a Help Desk Analyst I. This position primarily serves the public, providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts.Key Responsibilities: Provide technical support to the...

  • Help Desk Technician

    1 month ago


    Phoenix, Arizona, United States MVM Full time

    Job Summary:We're seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. Your primary duties will include troubleshooting and resolving technical issues, providing effective communication and transparency throughout the issue, and...


  • Phoenix, Arizona, United States Denova Collaborative Health Full time

    Job Summary: We are seeking a highly skilled Medical Front Desk Specialist II to serve as the first point of contact for all entities entering our medical facility. This role is responsible for various activities related to patient intake and care, performing essential functions in both in-person and virtual clinic settings.Key Responsibilities:Welcome,...


  • Phoenix, Arizona, United States PuroClean Restoration Specialist of Scottsdale Full time

    PuroClean Restoration Specialist - Pack-Out & Fire TechnicianAre you looking for a challenging and rewarding career in the restoration industry? As a Pack-Out & Fire Technician with PuroClean Restoration Specialists, you will play a critical role in helping people recover and rebuild after disasters. We are seeking a reliable and detail-oriented individual...


  • Phoenix, Arizona, United States Syntricate Technologies Full time

    Job Title: Help Desk/Desktop SupportJob Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Syntricate Technologies. As a Desktop Support Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their computer hardware and software issues are resolved...


  • Phoenix, Arizona, United States TEKsystems Full time

    At TEKsystems, we're seeking a talented Technical Support Specialist to join our team in Phoenix, Dallas, or Des Moines. This is a fantastic opportunity to leverage your skills and experience in providing top-notch technical support to our clients.Job OverviewWe're looking for a highly motivated and organized individual to provide technical assistance to our...


  • Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewTEKsystems is currently seeking a skilled Technical Support Specialist for an exciting 12-month contract opportunity with a leading banking organization.The ideal candidate will have extensive experience working on an enterprise-level help desk team, handling a high volume of calls per day, and troubleshooting Windows OS, Active Directory, O365,...

  • Front Desk Associate

    4 weeks ago


    Phoenix, Arizona, United States Massage Envy Full time

    Unlock Your Potential as a Front Desk Associate at Massage EnvyAre you passionate about delivering exceptional customer service and helping others achieve their wellness goals? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you!About the RoleAs a Front Desk Associate at Massage Envy, you will be the face...


  • Phoenix, Arizona, United States TEKsystems Full time

    Company OverviewTEKsystems is a leading provider of technology staffing and services, dedicated to connecting talented professionals with top companies in the industry.Job DescriptionWe are seeking a skilled Service Desk Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our clients via phone and...


  • Phoenix, Arizona, United States OneAZ Credit Union Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at OneAZ Credit Union. As a Technical Support Specialist, you will be responsible for installing, modifying, and repairing computer hardware and software systems. You will analyze system performance, troubleshoot issues, and provide technical assistance and training to system...


  • Phoenix, Arizona, United States Oracle Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key Responsibilities:Field...

  • IT Support Specialist

    4 weeks ago


    Phoenix, Arizona, United States Tech One IT Full time

    Job Summary Tech One IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance in the areas of Desktop, Help Desk, Security, Unified Communications, Business Solutions, Application Support and Development, Server, Storage and Backup, Network, and GIS (Geographic...

  • Front Desk Supervisor

    4 weeks ago


    Phoenix, Arizona, United States Pyramid Global Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Pyramid Global Hospitality. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of hospitality professionals.Key ResponsibilitiesAssist staff with expediting problem...


  • Phoenix, Arizona, United States OneAZ Credit Union Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at OneAZ Credit Union. The successful candidate will be responsible for installing, modifying, and repairing computer hardware and software systems, as well as providing technical assistance and training to system users.Key ResponsibilitiesAnalyze system performance and...