Help Desk Specialist
4 weeks ago
We are seeking a highly skilled Help Desk Specialist to join our team at BTI in Phoenix, Arizona. The successful candidate will provide exceptional technical support to our customers, resolving IT incidents and requests in a timely and professional manner.
Key Responsibilities- Provide Tier 2 and 3 support for the NIDDK computer user community in Phoenix, Arizona.
- Respond to customers via phone, in person, and through remote support channels.
- Follow established procedures to process IT requests and troubleshoot IT incidents.
- Record all activities within the NIH central ticket tracking system and document cases thoroughly and accurately.
- Document problem resolutions as knowledge records in the NIH IT Knowledge Base.
- Follow quality control workflow to ensure proper documentation and quality of case handling.
- Staff shall be proficient supporting current Windows and macOS versions.
- Help Desk Specialists within the continuity program must also monitor and respond to application alerts according to established monitoring plans.
- They must coordinate communications channels during major incidents and record problem investigations in the NIH My IT Service Management System in a timely fashion.
- Bachelor's degree along with at least one year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three years of relevant work experience.
- Requires technical computer and customer service skills.
- Must hold one or more of the following certifications: Foundation Certificate in IT Service Management (ITIL) v3 or higher, MTA: Microsoft Technology Associate, MCSA: Microsoft Certified Solutions Associate, MSCE: Microsoft Certified Solutions Expert, Apple Certified Associate – Mac Integration Basics, Apple Certified Support Professional, CompTIA A+ Certified Professional, CompTIA Network+ Certified Professional, CompTIA Security+ Certified Professional, Jamf Certified Tech, Jamf Certified Expert.
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Help Desk Support Specialist
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Phoenix, Arizona, United States Arizona Supreme Court Full timeJob Title: Help Desk Support SpecialistThe Arizona Supreme Court's IT Support Center provides automation support to the court and probation offices throughout Arizona. We are seeking a detail-oriented, customer-focused individual to serve the public, providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts.Key...
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Help Desk Support Specialist
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Help Desk Technician
4 weeks ago
Phoenix, Arizona, United States MVM Full timeJob Title: Help Desk TechnicianAbout the Role:We are seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. You will troubleshoot and resolve technical issues, update documentation, and perform other duties as assigned.Key...
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Help Desk Support Specialist
4 weeks ago
Phoenix, Arizona, United States MVM Full timeAbout the Role:We are seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. This is a mission-critical role that requires a flexible schedule to support our 24/7/365-day operation.Key Responsibilities:Respond to inbound calls,...
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Help Desk Technician
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Phoenix, Arizona, United States TEKsystems Full timeJob OverviewTEKsystems is seeking a skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing top-notch technical support to our internal employees via inbound phone calls.Key Responsibilities:Manage a ticketing queue and troubleshoot issues with internal tools and systemsProvide password resets,...
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Help Desk Technician
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Help Desk Analyst I
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Help Desk Technician
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Phoenix, Arizona, United States MVM Full timeJob Summary:We're seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. Your primary duties will include troubleshooting and resolving technical issues, providing effective communication and transparency throughout the issue, and...
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Medical Front Desk Specialist II
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Technical Support Specialist
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Technical Support Specialist
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Phoenix, Arizona, United States TEKsystems Full timeJob OverviewTEKsystems is currently seeking a skilled Technical Support Specialist for an exciting 12-month contract opportunity with a leading banking organization.The ideal candidate will have extensive experience working on an enterprise-level help desk team, handling a high volume of calls per day, and troubleshooting Windows OS, Active Directory, O365,...
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Front Desk Associate
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Technical Support Specialist
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Technical Support Specialist
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Phoenix, Arizona, United States OneAZ Credit Union Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at OneAZ Credit Union. As a Technical Support Specialist, you will be responsible for installing, modifying, and repairing computer hardware and software systems. You will analyze system performance, troubleshoot issues, and provide technical assistance and training to system...
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Technical Support Specialist
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Technical Support Specialist
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