Help Desk Support Specialist

4 weeks ago


Phoenix, Arizona, United States Arizona Supreme Court Full time

Job Title: Help Desk Support Specialist

The Arizona Supreme Court's IT Support Center provides automation support to the court and probation offices throughout Arizona. We are seeking a detail-oriented, customer-focused individual to serve the public, providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts.

Key Responsibilities:

  • Provide technical support to the public regarding programs sponsored by the Arizona Courts.
  • Create user network and application profiles for members of the court community.
  • Maintain accurate records of all calls and correspondence within prescribed service levels.

Requirements:

  • High school diploma with one year of experience in assisting customers in the resolution of their technical problems within a call center environment.
  • Strong customer focus and commitment to resolving customer problems in a timely and accurate manner.
  • Strong interpersonal skills, including active listening, and effective verbal and written skills.

Benefits:

  • Accrued vacation pay and sick leave.
  • 10 paid holidays per year.
  • Health and dental insurance.
  • Retirement plan.
  • Life insurance and long-term disability insurance.

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