Help Desk Support Specialist
4 weeks ago
Job Title: Help Desk Support Specialist
The Arizona Supreme Court's IT Support Center provides automation support to the court and probation offices throughout Arizona. We are seeking a detail-oriented, customer-focused individual to serve the public, providing guidance and troubleshooting regarding programs sponsored by the Arizona Courts.
Key Responsibilities:
- Provide technical support to the public regarding programs sponsored by the Arizona Courts.
- Create user network and application profiles for members of the court community.
- Maintain accurate records of all calls and correspondence within prescribed service levels.
Requirements:
- High school diploma with one year of experience in assisting customers in the resolution of their technical problems within a call center environment.
- Strong customer focus and commitment to resolving customer problems in a timely and accurate manner.
- Strong interpersonal skills, including active listening, and effective verbal and written skills.
Benefits:
- Accrued vacation pay and sick leave.
- 10 paid holidays per year.
- Health and dental insurance.
- Retirement plan.
- Life insurance and long-term disability insurance.
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