Help Desk Technician

5 hours ago


Phoenix, Arizona, United States MVM Full time
Job Title: Help Desk Technician

About the Role:

We are seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. You will troubleshoot and resolve technical issues, update documentation, and perform other duties as assigned.

Key Responsibilities:

- Respond to inbound calls, emails, and electronic inquiries for technical assistance
- Troubleshoot, diagnose, and resolve technical issues presented by users
- Escalate problems to Tier II, Technical Lead, or supervisor as necessary
- Update relevant documents, documentation, and articles
- Perform other duties as assigned

Requirements:

- High School diploma required
- 1-2 years of technical or helpdesk experience
- Experience providing software, hardware, network, and computer user support
- Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access
- Strong written and verbal communication skills

Preferred Qualifications:

- CompTIA A+, Network+, or Microsoft MCP preferred

Work Schedule:

This position requires a flexible schedule to support a 24/7/365-day operation.

Clearance:

Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements:

- Ability to obtain/maintain a Security Clearance
- Favorable credit check for all cleared positions
- Successfully pass a background investigation, drug screen
- May be required to pass or present specific requirements depending on the program

Physical Requirements/Working Conditions:

- Must have mobility to attend meetings with other managers and employees
- Must be able to lift up to 40 lbs
- Must be able to write, type, and use a telephone system 100% of the time

MVM is an Equal Opportunity Employer:

MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
  • Help Desk Technician

    3 weeks ago


    Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Help Desk TechnicianAt Swift Transportation, we are seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for our customers and will be responsible for providing technical support and assistance to resolve their issues.Key Responsibilities:Provide technical...

  • Help Desk Technician

    3 weeks ago


    Phoenix, Arizona, United States Stinson Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key...

  • Help Desk Technician

    3 weeks ago


    Phoenix, Arizona, United States Stinson Co Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide technical...


  • Phoenix, Arizona, United States Ideal Force Full time

    Job DescriptionIdeal Force has a contract position available for a PSP Help Desk Technician to work on-site in Phoenix, AZ. This role involves providing technical support and assistance to users navigating the public service portal.Key Responsibilities:Handle a high volume of incoming calls and provide step-by-step guidance for accessing services, submitting...


  • Phoenix, Arizona, United States MVM Full time

    Job Summary:We're seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. Your primary duties will include troubleshooting and resolving technical issues, providing effective communication and transparency throughout the issue, and...


  • Phoenix, Arizona, United States HireRising Full time

    Job Summary:HireRising is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The successful candidate will manage service requests through a ticketing system, resolve basic networking issues, and collaborate with IT teams to maintain operational efficiency.Key Responsibilities:User...


  • Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Help Desk TechnicianJoin Swift Transportation as a Help Desk Technician and be part of a dynamic team that drives success. As a Help Desk Technician, you will be the first point of contact for customers and employees, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support...

  • Help Desk Specialist

    2 weeks ago


    Phoenix, Arizona, United States The Hiller Companies Full time

    Job SummaryThe Hiller Companies is seeking a skilled IT Help Desk Tier II Technician to join our team. As a key member of our IT department, you will be responsible for delivering advanced technical support to our internal staff, troubleshooting and resolving complex software and hardware issues, and mentoring junior technicians.Key ResponsibilitiesProvide...

  • Help Desk Supervisor

    4 weeks ago


    Phoenix, Arizona, United States Gila River Gaming Enterprises Inc. Full time

    {"h1": "Help Desk Supervisor Job Description"} Job Summary As a Help Desk Supervisor at Gila River Gaming Enterprises Inc., you will be responsible for overseeing the day-to-day activities of the Help Desk Technicians and performing evaluative and administrative duties to monitor the shift operation. You will contribute to the satisfactory motivation and...


  • Phoenix, Arizona, United States Knight Transportation Full time

    Job Title: Help Desk Technician KAt Knight Transportation, we are driven to innovate the transportation industry. We are seeking a highly skilled and motivated Help Desk Technician to join our team.Job Responsibilities:Act as the first point of contact for end-users, providing technical assistance and support via phone, email, and/or our help desk management...


  • Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing top-notch technical support to our internal employees via inbound phone calls.Key Responsibilities:Manage a ticketing queue and troubleshoot issues with internal tools and systemsProvide password resets,...

  • Help Desk Specialist

    4 weeks ago


    Phoenix, Arizona, United States Leslie's Poolmart, Inc. Full time

    Job Title: Help Desk SpecialistLeslie's Pool Supplies is seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing exceptional customer service to our stores and end-users by being available for inbound calls for at least 90% of your scheduled phone time each day.Responsibilities:Provide...

  • Help Desk Specialist

    3 weeks ago


    Phoenix, Arizona, United States BTI Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled Help Desk Specialist to join our team at BTI in Phoenix, AZ.Job SummaryThe Help Desk Specialist will provide technical support to our customers via phone, in person, and through remote support channels. The ideal candidate will have a strong understanding of IT systems and be able to troubleshoot...


  • Phoenix, Arizona, United States Parallel Partners Full time

    Job Title: Help Desk Analyst, 3-6 Month Temp PositionWe are seeking a highly skilled Help Desk Analyst to join our team on a temporary basis. This is a 3-6 month contract position that requires excellent customer service and technical skills.Responsibilities:Provide top-notch customer service and technical support to internal customers.Analyze and resolve...


  • Phoenix, Arizona, United States MVM Full time

    Job Title: Help Desk Technician IWe are seeking a highly skilled and motivated Help Desk Technician I to join our team at MVM, Inc. This role will be responsible for providing technical support to our employees and clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key Responsibilities:Respond to...

  • Help Desk Specialist

    3 weeks ago


    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Help Desk Support professional to join our team.Key Responsibilities:Provide top-notch phone support experience to clientsUtilize technical support capabilities to resolve issues efficientlyWork with a ticketing tool to document and track support requestsRequirements:Proven experience in phone support or help desk...

  • IT Help Desk Manager

    4 weeks ago


    Phoenix, Arizona, United States Progilisys Solutions, A Talent Groups Company Full time

    IT Help Desk Manager Job OpportunityWe are seeking a highly skilled IT Help Desk Manager to lead our Infrastructure, Applications, and Information Security teams in Phoenix, AZ.About the RoleThe ideal candidate will be responsible for managing and supporting computer hardware and Windows OS, including imaging, software installation, and deploying to end...


  • Phoenix, Arizona, United States Sharp Decisions Full time

    {"title": "Help Desk Analyst", "description": "Job SummaryWe are seeking a highly skilled Help Desk Analyst to join our team at Sharp Decisions. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesHandle a high volume of incoming calls and provide timely and...


  • Phoenix, Arizona, United States Parallel Partners Full time

    Job Title: Help Desk Analyst, 3-6 Month Temp PositionWe are seeking a highly skilled Help Desk Analyst to join our team on a temporary basis for 3-6 months. As a Help Desk Analyst, you will be responsible for providing top-notch customer service and technical support to our internal customers.Key Responsibilities:Provide exceptional customer service and...


  • Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled Help Desk Support to join our team at TEKsystems. As a Help Desk Support, you will be responsible for providing 1st level technical support to internal employees via inbound phone calls.Key ResponsibilitiesAssist internal employees with technical issues via phone callsProvide training on specific systems and toolsWork...