Medical Front Desk Specialist II

1 week ago


Phoenix, Arizona, United States Denova Collaborative Health Full time

Job Summary: We are seeking a highly skilled Medical Front Desk Specialist II to serve as the first point of contact for all entities entering our medical facility. This role is responsible for various activities related to patient intake and care, performing essential functions in both in-person and virtual clinic settings.

Key Responsibilities:

  • Welcome, schedule, and check in patients, providing exceptional customer service throughout the process.
  • Promptly answer and return phone calls.
  • Schedule appointments in accordance with established guidelines.
  • Ensure that patient forms, pre-visit screeners, consent packets, and demographic and insurance information are accurately completed and uploaded into the electronic medical record system.
  • Collect co-payments, deductibles, and handle other financial transactions as required.
  • Complete all document scanning on the same business day they are received.
  • Meet or exceed department metrics for outreach and scheduling activities, and assist in the preparation of reports for tracking performance.
  • Consistently demonstrate empathy and compassion during all patient interactions.

Requirements:

  • GED or High School Diploma required.
  • Medical Assistant certification or Associate degree in a health-related field preferred.
  • Minimum of six months' professional experience in a similar role, such as customer service or medical front office, preferred.
  • Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card required.
  • Strong verbal and written communication skills.
  • Proficiency in using electronic record-keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.) preferred.
  • Bilingual capabilities preferred.

About Denova Collaborative Health:

Denova Collaborative Health is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a 'whole person' approach to health and promote collaboration among our team of primary care providers and specialists.



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