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Front Desk Representative

2 months ago

North Palm Beach Florida, United States Castle Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Attendant to join our team at the Castle Group. As a key member of our community, you will be responsible for providing exceptional service to our residents and guests, ensuring a seamless and enjoyable experience.

Key Responsibilities
  • Front Desk Operations: Greet residents and guests, respond to requests and inquiries, and provide information about community amenities and services.
  • Communication and Customer Service: Demonstrate excellent communication and interpersonal skills, providing prompt and courteous service to residents and guests.
  • Documentation and Record-Keeping: Accurately document issues, transactions, and other relevant information, maintaining accurate and up-to-date records.
  • Community Knowledge and Support: Develop knowledge of surrounding areas and attractions, providing recommendations and support to residents and guests.
  • Emergency Response and Security: Monitor and respond to emergency situations, ensuring the safety and security of residents and guests.
  • Package Management and Delivery: Receive, log, and deliver packages to residents, ensuring timely and secure delivery.
  • Complaint Resolution and Follow-up: Investigate and resolve resident complaints, following up with residents to ensure satisfaction.
  • Administrative Tasks: Process work orders, file resident documents and invoices, and perform other administrative tasks as needed.
Requirements
  • Education: High school diploma or equivalency required; college-level courses in business or hospitality preferred.
  • Experience: One to two years of business experience preferred, with outstanding customer service, communication, and interpersonal skills.
  • Computer Literacy: Intermediate command of computer hardware and software required.
  • Language Requirements: Multiple language fluency may be required or preferred, depending on community.
  • Physical Requirements: Ability to lift up to 40 lbs, work in an upright standing or sitting position for long periods, and navigate the property/building as required.
Working Conditions

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. May require occasional outdoor site visits.