Assistant Branch Manager

2 days ago


White Plains, New York, United States Trustco Bank Full time
Job Summary

The Assistant Branch Manager plays a vital role in ensuring the efficient operation of the branch, providing exceptional customer service, and driving sales growth. This dynamic individual will oversee the day-to-day activities of the branch, supervise staff, and promote a culture of excellence.

Key Responsibilities
  • Provide exceptional customer service, resolving issues promptly and professionally.
  • Supervise staff, ensuring they meet performance standards and adhere to company policies.
  • Manage branch operations, including cash handling, security, and compliance.
  • Build and maintain strong relationships with customers, identifying opportunities to drive sales growth.
  • Collaborate with the Branch Manager to develop and implement strategies to improve branch performance.
Requirements
  • High School Diploma or equivalent education.
  • Supervisory experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Valid driver's license and ability to travel occasionally.
Preferred Qualifications
  • Bachelor's degree in a related field.
  • Previous experience in banking or a related industry.
Work Environment

The Assistant Branch Manager will work in a dynamic and fast-paced environment, interacting with customers, staff, and management. The role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.



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