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Assistant General Manager

2 months ago

White Plains, New York, United States New York Sports Clubs Full time
Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to join our team at New York Sports Clubs. As a key member of our management team, you will be responsible for ensuring the efficient and effective operation of our club, driving net revenue gain, and providing exceptional customer service.

Key Responsibilities
  • Performance Management
    • Hold yourself and your team accountable to high standards of operational excellence.
    • Support team development through coaching and provide ongoing and constructive feedback.
    • Assist in the assessment of employee performance and provide timely feedback.
    • Develop and establish rapport with fellow employees.
  • Sales Analysis and Results
    • Support the General Manager in achieving club revenue plans.
    • Work with the General Manager to review and analyze club sales data.
    • Use data to project sales, determine profitability, and set revenue/retention goals.
  • Employee Recruitment and Development
    • Own the recruitment, training, and development of qualified club personnel.
    • Onboard new employees and create an open environment for growth.
    • Identify opportunities for improvement and implement trainings and strategies.
  • Leadership
    • Model and promote the company's mission and values.
    • Promote a results-driven culture and set clear expectations.
    • Lead by example and approach work with a service-based mentality.
  • Club Operations
    • Confirm that Member Experience Walkthroughs and Figure 8's are completed daily.
    • Review and adhere to all company documents and policies.
    • Schedule and direct regular meetings and events.
    • Inspect clubs to ensure adequate security and physical facilities comply with safety codes.
  • Customer Service
    • Support the development of a customer service culture and mindset.
    • Promote and maintain an exceptional customer experience.
  • Communication
    • Maintain open and effective communication with employees, supervisors, and peers.
    • Collaborate with club team and corporate personnel.
  • Problem Solving
    • Work with the General Manager to resolve issues affecting the service, efficiency, and productivity of the club.
    • Resolve customer complaints and provide customer service-focused solutions.
Requirements
  • 2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment.
  • Bachelor's degree in business, sales, marketing, finance, or a related field preferred.
  • Excellent business acumen skills, including supervisory, leadership, analytical, decision-making, and problem-solving skills.
  • Superior managerial, communication, and interpersonal skills.
  • Ability to work independently, prioritize responsibilities, and multi-task with an appropriate level of urgency.
  • Excellent math skills to conduct data analysis and analyze Profit and Loss statements.