Customer Service Representative

1 month ago

White Plains, New York, United States 00002 Citibank, N.A. Full time
Job Summary

The Concierge is responsible for delivering exceptional service to internal and external customers in collaboration with the Branch team. The primary objective is to effectively execute all service transactions and sales referral routines to deepen client relationships.

Key Responsibilities:
  • Exhibit strong sales and service skills, presenting products and services while educating clients on available access channels.
  • Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
  • Continuously learn new and existing products through sales aids, demonstrating a positive, can-do attitude and customer-first culture.
  • Provide exceptional service delivery to resolve account service issues and respond to customer inquiries promptly and effectively.
  • Be knowledgeable about clients' accounts and business with the bank, using sound judgment with customers and transactions.
  • Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs.
  • Approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and identify financial needs.
  • Use various marketing tools and digital technology to present product offers and financial solutions to existing and potential clients.
  • Connect clients to appropriate partners as necessary, leveraging video conference for FA, mortgage specialist, etc.
  • Take ownership of clients' problems to resolve client complaints/issues promptly and effectively.
  • Recognize transaction needs of clients, direct them to alternative self-service channels, and provide assistance as needed.
  • Educate clients on self-service capabilities and encourage use of digital service channels.
  • Exercise ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s).
  • Engage the Citi client by welcoming them with a warm, friendly smile, pleasant demeanor, using the client name, and thanking them for doing business with Citi.
  • Execute financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing.
  • Listen carefully to clients and willingly assist with any questions or problems they have.
  • Make sure all needs are met before concluding the transaction, making the client feel their time is being valued without being rushed.
  • Show initiative, empathy, and proactively prevent and handle problems with clients while assisting other tellers as well.
  • Create a warm, welcoming, and friendly environment for customers and employees by fostering teamwork in the branch to ensure a positive overall customer experience.
  • Effectively execute all service transactions and sales referral routines to deepen client relationships.
Qualifications:
  • 1-3 years relevant experience
  • Required Skills: Experience with face-to-face customer service, digital engagement, and basic sales/referrals; open, client service orientation and desire to help customers; excellent verbal and written communication skills; analytical and problem-solving skills; basic computer and digital tools skills
  • Preferred Skills: Retail experience
Education:
  • High School diploma or equivalent

  • Customer Service Representative Mechanical Industry

    1 month ago

    White Plains, New York, United States Southern Pride Service, Inc Full time

    About UsSouthern Pride Service, Inc is a reputable, family-owned residential HVAC company committed to delivering exceptional services to homeowners in Southern Maryland.With 30 years of industry experience, we have built a strong reputation for our quality workmanship, reliability, and outstanding customer service.We prioritize the comfort and satisfaction...

  • Customer Service Representative Mechanical Industry

    4 weeks ago

    White Plains, New York, United States Southern Pride Service, Inc Full time

    About UsSouthern Pride Service, Inc. is a reputable, family-owned residential HVAC company committed to providing exceptional services to homeowners in Southern Maryland.With 30 years of industry experience, we have built a strong reputation for our quality workmanship, reliability, and outstanding customer service.We prioritize the comfort and satisfaction...

  • Customer Service Representative Mechanical Industry

    3 weeks ago

    White Plains, New York, United States Southern Pride Service, Inc Full time

    About UsSouthern Pride Service, Inc is a reputable, family-owned residential HVAC company committed to delivering exceptional services to homeowners in Southern Maryland.With 30 years of industry experience, we have built a strong reputation for our quality workmanship, reliability, and outstanding customer service.We prioritize the comfort and satisfaction...

  • Customer Service Representative

    5 days ago

    White Plains, New York, United States Million Air Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Million Air. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, utilizing your excellent knowledge of company products and programs.Key Responsibilities:Greet customers in a...

  • Customer Service Representative

    1 month ago

    White Plains, New York, United States Priscos Video TV And Appliances Inc Full time

    Job DescriptionAt Priscos Video TV And Appliances Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers in a busy appliance store environment.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative Mechanical Industry

    5 days ago

    White Plains, New York, United States Southern Pride Service, Inc Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Southern Pride Service, Inc. As a key member of our customer-facing team, you will play a vital role in ensuring exceptional customer experiences and maintaining our reputation for quality service.Key ResponsibilitiesProvide friendly and efficient customer service via...

  • Customer Service Representative

    2 weeks ago

    White Plains, New York, United States Caliber Collision Centers Full time

    Job Title: Customer Service RepresentativeCaliber Collision Centers has an immediate opening for a Customer Service Representative to perform a variety of duties, including greeting and providing exceptional customer service to internal and external customers.Key Responsibilities:Monitor work volume and recommend load level requests when necessaryCoordinate...

  • Customer Service Representative

    3 weeks ago

    White Plains, New York, United States Million Air Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    3 weeks ago

    White Plains, New York, United States Mr Handyman Full time

    Job Title: Customer Service RepresentativeMr. Handyman of Westchester County is seeking an experienced Customer Service Representative to join our team.Job Summary:We are looking for a highly skilled and organized individual to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients.Key...

  • Customer Service Representative

    5 days ago

    White Plains, New York, United States Southern Pride Service, Inc Full time

    Job OverviewSouthern Pride Service, Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued clients, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesRespond promptly and professionally to customer...

  • Customer Service Representative

    2 weeks ago

    White Plains, New York, United States Nu-Way Cleaners & Tailors of Westch Full time

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Nu-Way Cleaners & Tailors of Westch.Key Responsibilities:Provide exceptional customer service by answering inquiries and resolving issues related to dry cleaning and other services.Log in and out customers, ensuring accurate and efficient processing.Answer telephones...

  • Customer Service Representative

    2 weeks ago

    White Plains, New York, United States Mavis Tire Supply Full time

    Job OverviewMavis Tires & Brakes at Discount Prices is seeking a skilled Customer Service Representative to join our team. As a Consumer Solutions Representative, you will be empowered to employ problem-solving skills that will lead to conflict resolution, customer retention, and create promoters of the Mavis business.Key Responsibilities:Implement empathy...

  • Customer Service Representative

    1 week ago

    White Plains, New York, United States Nu-Way Cleaners & Tailors of Westch Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers at Nu-Way Cleaners & Tailors of Westch.Key Responsibilities:Log in and out customers, ensuring a seamless dry cleaning experience.Answer telephones, addressing customer inquiries and complaints in a professional manner.Provide detailed...

  • Customer Service Representative

    2 months ago

    White Plains, New York, United States 00002 Citibank, N.A. Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at 00002 Citibank, N.A.Key ResponsibilitiesProvide exceptional service delivery to internal and external customers, ensuring a positive and personalized experience.Act as a subject matter expert for the branch, providing...

  • Customer Service Representative

    3 weeks ago

    White Plains, New York, United States Priscos Video TV And Appliances Inc Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Priscos Video TV And Appliances Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    White Plains, New York, United States LifeFone Full time

    Job OverviewLifeFone is a leading provider of medical alert systems that enable individuals to have instant access to caring, compassionate help twenty-four hours a day, seven days a week.We are seeking a Customer Care Representative to provide product and service information, and resolve technical issues for our customers.Key ResponsibilitiesHandle customer...

  • Customer Service Representative

    4 days ago

    White Plains, New York, United States Caliber Collision Centers Full time

    Job SummaryCaliber Collision has an immediate opening for a Customer Service Representative to perform all-purpose duties, which may include greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary, coordinating Rental Car/Tow...

  • Customer Service Representative

    4 days ago

    White Plains, New York, United States LifeFone Full time

    Job DescriptionWe are seeking a Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving technical issues, and providing product information.Responsibilities:Respond to customer inquiries and concerns in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    White Plains, New York, United States BBA Aviation Plc. Full time

    Job DescriptionAs a Customer Service Representative at Signature Aviation, you will play a vital role in delivering exceptional customer experiences across our global network of Fixed Base Operators (FBOs). Your primary responsibility will be to provide top-notch service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide...

  • Aviation Customer Service Representative

    5 days ago

    White Plains, New York, United States Atlantic Aviation Full time

    Aviation Customer Service Representative Job DescriptionAre you passionate about delivering exceptional customer service in a fast-paced aviation environment? Do you have a strong desire to work with corporate aircraft, cargo, and passenger charters? If so, this Part-Time Front Desk Customer Service Representative position with Atlantic Aviation at HPN in...