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Client Relations Specialist

2 months ago

Philadelphia, Pennsylvania, United States Jobot Full time
Position Overview:

We are looking for a dedicated and experienced Intake Specialist to join our dynamic team at a leading law firm focused on personal injury and medical malpractice litigation. This role is vital as you will be the first point of contact for individuals seeking legal assistance, ensuring a compassionate and professional approach.

About Us:

Our firm is recognized for its commitment to achieving justice for clients through effective legal representation. With a focus on personal injury, medical malpractice, product liability, and more, our team comprises skilled attorneys with diverse backgrounds, enhancing our capability to handle complex legal matters. We also emphasize community engagement and philanthropy, reflecting our dedication to making a positive impact.

Key Responsibilities:
  • Act as the primary contact for prospective clients, providing a warm and professional welcome.
  • Conduct thorough intake interviews to collect essential information regarding potential legal cases.
  • Evaluate the potential of cases and recommend appropriate follow-up procedures.
  • Maintain comprehensive and accurate records of all client interactions and case details.
  • Collaborate with attorneys and legal staff to ensure efficient processing of intake cases.
  • Deliver exceptional customer service by promptly addressing client inquiries and concerns.

Qualifications:
  • Experience as a nurse paralegal or paralegal with a focus on personal injury and medical malpractice.
  • Outstanding communication skills with a strong emphasis on empathy and professionalism.
  • Exceptional organizational abilities and attention to detail.
  • Proficient in managing time effectively and prioritizing tasks in a busy environment.
  • Able to work independently as well as collaboratively within a team setting.
  • Skilled in handling multiple tasks simultaneously with minimal supervision.

Preferred Skills:
  • Familiarity with legal software and case management systems.
  • Prior experience in a similar role within a law firm specializing in personal injury or medical malpractice.

Why Join Our Team?
  • Comprehensive healthcare benefits
  • Retirement savings options
  • Generous paid time off
  • Employee assistance programs
  • Tuition assistance and opportunities for professional growth
  • Exclusive employee discounts and perks
  • Life insurance and disability coverage