Senior Client Onboarding Specialist

3 days ago


Philadelphia, Pennsylvania, United States Top Stack Full time
Job Title: Senior Client Onboarding Specialist

At Top Stack, we're revolutionizing the human capital industry by putting people back at the forefront. As a Senior Client Onboarding Specialist, you'll play a crucial role in ensuring our clients' benefit setups are accurate and compliant with regulatory guidelines.

Key Responsibilities:

  • Conduct thorough audits of healthcare client benefit setups to identify discrepancies and ensure compliance.
  • Develop and execute comprehensive claims test scenarios to validate benefit setups for medical and ancillary products.
  • Document audit findings and create detailed reports for internal and external stakeholders.
  • Provide exceptional support for inquiries related to benefit changes from account executives, brokers, and enrollment teams.
  • Maintain strong relationships with clients and effectively communicate audit results and recommendations.

Qualifications:

  • Bachelor's Degree preferred, or 3-4 years of relevant experience in benefits, claims processing, auditing, or quality review within the healthcare industry.
  • Minimum of 4 years of experience in benefits, claims processing, auditing, or quality review within the healthcare industry.
  • Experience with HealthRules Manager or similar benefits and claims processing software is a plus.
  • Strong understanding of audit processes, documentation organization, and best practices.
  • In-depth knowledge of healthcare products, benefits, and systems.
  • Proven ability to manage projects, meet deadlines, and work independently.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn new systems quickly.

About Top Stack:

We're a people-focused company that prioritizes consistent, transparent, and timely communication. We believe that's the only way to work.



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