Quality Assurance Specialist
3 days ago
About Servbank
Servbank is a leading banking institution with a strong presence in the community. We are committed to providing exceptional service to our customers and stakeholders.
Job Summary
We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring that our operations are in compliance with regulatory requirements and industry standards.
Key Responsibilities
- Regulatory Compliance
- Maintain current working knowledge of regulatory compliance requirements related to the mortgage industry.
- Conduct reviews and quality assurance tests of controls to ensure compliance with regulatory requirements.
- Quality Assurance
- Conduct quality assurance tests of processes against policies and procedures as well as regulatory requirements to evaluate quality or performance.
- Evaluate risks of key control deficiencies and effectiveness of overall control framework.
- Reporting and Analysis
- Develop and deliver regularly scheduled reports on the results of all reviews performed.
- Source, analyze, coordinate, combine and report data from multiple sources.
- Collaboration and Communication
- Collaborate with the lines of business on the necessary resolution plans and monitor implementation through to completion.
- Communicate findings to senior management and provide information in a complete and professional manner.
Requirements
- Experience
- Minimum 5 years of experience in mortgage banking or mortgage servicing with emphasis in Quality Assurance, Quality Control or Internal Audit.
- Prior experience working with Loan Servicing Systems, particularly MSP and compliance testing systems such as ACES or Ncontracts.
- Education
- High School Degree or equivalent required, BA/BS in Business Administration/Finance preferred or equivalent mortgage banking operations knowledge.
What We Offer
Servbank offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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