Operations Assistant Manager

7 days ago

Durham, North Carolina, United States Duke University Full time
Job Title: Operations Assistant Manager

At Duke University, we are seeking an experienced Operations Assistant Manager to join our Facilities Management Department. As a key member of our team, you will be responsible for leading the utility plant operations team in troubleshooting efforts, standard operating procedures, lockout/tagout activities, and support of department leadership initiatives.

Key Responsibilities:
  • Develop and manage Lock-out and Tag Out (LOTO) procedures, including writing, reviewing, and auditing to ensure compliance with ongoing changes in the facilities.
  • Lead strategic initiatives and functional testing procedures for all equipment in the steam and chilled water plants, including identifying and analyzing safety and operational setpoints and failure modes.
  • Assist in calibration efforts of the controls team, documenting and communicating automation and control-related issues through routine collaborative meetings.
  • Manage the water sampling and chemical testing process, working directly with chemical treatment providers to verify accurate and consistent testing procedures, coordinating necessary adjustments of chemical dosages, and reviewing data logs of chemical results and actions.
  • Write, review, and manage operational procedures, training the Operations team to ensure streamlined, consistent operation of equipment in the utility plants.
  • Assign, schedule, and oversee operational Preventative Maintenance (PM) procedures, reporting, documenting, and tracking performance metrics back to Operations Manager.
  • Guide the operations team in troubleshooting efforts for issues associated with equipment, including boilers, chillers, pumps, fans, compressors, etc.
  • Serve as the key trainer for routine hands-on operations duties, including performing rounds, LOTO procedures, and routine procedures in accordance with departmental training plan.
  • Conduct daily meetings to establish effective and consistent communications between utility operators and operations management.
  • Oversee utility plant space management, including space utilization and cleanliness, and documenting all necessary consumables and supplies.
  • Ensure hazardous materials, such as refrigerants, fuel oil, antifreeze, solvents, and caustic soda, are handled and stored properly.
  • Oversee the routine conduct of electronic rounds, including frequency, accuracy, and follow-up through asset management work order system.
  • Support project needs by directing manual and automatic adjustments to accommodate contractors and vendors working in the utility plants.
  • Participate in recurring O&M team meetings to ensure equipment and plant dispatch needs are being met from a safety, efficiency, and reliability perspective.
  • Support safety initiatives by ensuring operations team safety training is kept up to date and addressing all safety-related issues in a timely manner.
  • Primary scheduling and time card approval for approximately twelve utility plant operators.
  • Provide trend analysis and alarm analysis to define any automation issues and establish corrective measures.
  • Observe and inspect work of the maintenance team on utility plant equipment, ensuring proper use of materials, workmanship, and safety regulations are carried out.
  • Respond to emergency calls, on or off shift hours, concerning mechanical or electrical breakdowns with the utility plants or distribution systems, then troubleshoot these problems and facilitate necessary repairs with the maintenance team.
Qualifications:
  • 10 years of directly related experience within a utility plant environment, including remote and local operation of steam boilers, centrifugal chillers, and utility distribution systems.
  • Proven success in developing others with a bias toward continuous improvement and successful communication skills.
Knowledge, Skills, and Abilities:
  • Computer literate, proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Experience with work order management system, preferably Enterprise Asset Management (EAM).
  • High level of organizational planning, teamwork, analytical reasoning skills.
  • Experience with software and SCADA programs capable of utility system monitoring and control.
  • Experience with software designed for data collection and reporting, such as electronic round taking, chemical testing results, and dashboard.
  • Capable of communicating and expressing ideas clearly and concisely, in both written and oral formats.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

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