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End User Support Specialist
2 months ago
Position Overview:
Howmet Corporation is seeking a skilled End User Support Specialist to deliver technical support, troubleshooting, and maintenance for our computing environment. This role is essential for ensuring smooth operations both in office settings and on the manufacturing floor.
Key Responsibilities:
- Install, configure, and troubleshoot desktop operating systems and software applications.
- Conduct system backups and facilitate data recovery processes.
- Maintain accurate inventory records of all hardware, software, and IT equipment within the organization.
- Assist in setting up new user accounts and provide orientation on the use of computer systems and software applications.
- Stay informed about IT support tools, technologies, services, and procedures relevant to the organization's network.
- Respond promptly to inquiries regarding computer system issues or service requests through various communication channels.
- Utilize the ServiceNow ticketing system and manage associated workflows effectively.
Qualifications:
- High School Diploma or GED from an accredited institution.
- A minimum of 2 years of experience in Information Technology.
- Strong interpersonal skills to interact effectively with internal and external stakeholders.
- Effective verbal and written communication abilities.
- Capability to lift up to 30 lbs.
- Comprehensive knowledge of MS Windows and Office 365.
- Experience supporting Microsoft Teams applications.
- Proficient in computer deployment and support for printing and peripherals.
- This position requires access to export-controlled items; employment offers are contingent upon the ability to lawfully obtain access.
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business, or related fields from an accredited institution.
- 2 years of experience with IT Operating Systems, collaboration tools, and network topologies.
- 2 years of experience in IT Support Chains.
Benefits: The position offers competitive compensation and a comprehensive benefits package, including health insurance (medical, dental, vision), a robust 401k matching program, paid holidays, and vacation. The salary range for this role is $41,000 - $59,000.
Howmet Corporation is a prominent global provider of advanced engineered solutions for the aerospace and transportation sectors. Our primary focus is on jet engine components, aerospace fastening systems, and titanium structural parts that are critical for performance and efficiency in aerospace and defense applications.
