Community Outreach Coordinator

5 days ago

Bloomington, Indiana, United States Upward Health Full time

About Upward Health

Upward Health is a leading provider of in-home, multidisciplinary medical services, delivering 24/7 whole-person care to patients in need. Our team of dedicated professionals is committed to improving the lives of our patients, and we're seeking a skilled Community Outreach Coordinator to join our team.

Key Responsibilities

  • Conduct direct outreach to patients via phone, in-person meetings, and other strategies to educate them about our services and promote engagement.
  • Enroll patients into our program and collect key data about patients during the enrollment process.
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy.
  • Interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints.
  • Participate in weekly team meetings focused on ongoing education and improvement.
  • Accurately and timely document patient interactions in our company's software system.

Requirements

  • Excellent verbal communication skills and ability to establish trust with patients.
  • Ability to clearly communicate our service offering and value to patients.
  • Active listening skills and genuine compassion for others.
  • Quick thinking and ability to respond to questions and objections.
  • Organized and self-motivated, with ability to work independently and meet established goals.
  • Ability to work collaboratively within a team environment and with people of different skills and experience.
  • Knowledge of community resources in the local market.
  • Able to maintain clear professional boundaries with patients and coworkers.
  • Commitment to representing the company with professionalism.
  • Demonstrates cultural competency and ability to work with diverse groups of community members.
  • Comfortable using computer for documentation, communication, and organizing work.
  • Must have reliable transportation to perform essential outreach functions.
  • Must be fluent in English; Spanish speaking a plus.
  • Able to work flexible hours, including occasional night/weekend work.
  • Minimum of 3 years of work experience, preferably in sales, healthcare, or outreach.

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