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Patient Engagement Coordinator

2 months ago

Bloomington, Indiana, United States Upward Health Full time

Job Title: Patient Engagement Coordinator

Company: Upward Health

Upward Health is a holistic healthcare organization committed to delivering comprehensive care to individuals in their residences. Our mission is to enhance the quality of life for our patients by addressing their physical, mental, and social health requirements. We provide an array of services, from managing health conditions to offering personalized nutrition plans, to support the overall wellness of our patients.

WHY THIS POSITION MATTERS?

The Patient Engagement Coordinator (PEC) plays a vital role at Upward Health, acting as the main liaison for patients. The PEC is tasked with informing patients about our offerings and guiding them as they embark on their health journeys. This position demands strong communication skills and the ability to connect with patients through diverse outreach methods.

PRIMARY DUTIES:

  • Conduct outreach initiatives to patients through phone calls, face-to-face interactions, and other communication channels
  • Assist in enrolling patients into Upward Health's programs and gather necessary information
  • Oversee a caseload of patients while ensuring effective communication practices
  • Engage with enrolled patients to foster ongoing participation
  • Contribute to team meetings for continuous learning and development
  • Maintain accurate records in the company's digital systems

REQUIREMENTS:

  • Build trust and cultivate relationships with patients
  • Communicate service offerings clearly and effectively
  • Exhibit active listening and empathy
  • Demonstrate quick thinking and problem-solving abilities
  • Stay organized and self-driven
  • Work independently as well as part of a team
  • Possess knowledge of community resources
  • Uphold professionalism and boundaries
  • Show cultural sensitivity and the ability to engage with diverse populations
  • Utilize computer skills for documentation and communication
  • Fluency in English; Spanish proficiency is advantageous
  • Flexible working hours
  • At least 3 years of relevant experience in the field