Technical Support Specialist
4 days ago
Nordstrom is seeking a skilled Technician 2 to join our Technical Support Services team. As a key member of our operations team, you will play a critical role in ensuring the seamless flow of merchandise to our stores and customers.
Key Responsibilities- Provide timely and effective assistance to users, guiding them through troubleshooting and maintenance.
- Utilize daily work management systems data to prioritize the backlog of work and communicate identified issues/changes to leadership.
- Protect the Nordstrom brand by ensuring the confidentiality and security of customer/other protected data and intellectual property.
- Identify and analyze problems, creating effective plans for resolution using technical solutions.
- Perform maintenance activities to prevent unexpected failures of technical equipment.
- Collaborate with the technology implementation team to meet project goals.
- Bachelor's degree in a related field or equivalent experience.
- 2+ years' experience in a service management industry.
- 3 years' tech support experience.
- 3+ years' experience troubleshooting, testing, or repairing technical equipment.
- Familiarity with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, and laser printers.
- Excellent problem-solving skills and ability to learn quickly.
- Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.
Nordstrom is committed to creating a diverse culture where people are free to voice their views and suggest creative solutions. We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging.
We leverage virtual collaboration tools to facilitate effective engagement among remote workers. We encourage open dialog and discourse, actively working to break down silos. We believe in leveraging methodologies focusing on individuals, interactions, collaboration, and responding rapidly to change.
We are proud to offer a variety of benefits to support employees and their families, including medical/vision, dental, retirement, and paid time away. We also offer life insurance and disability, merchandise discount, and EAP resources.
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