Parts/Service Support Specialist
4 hours ago
Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states and six locations. With decades of experience in the industry, our team sets itself apart with a strong customer-focus and growth-mindset.
We are currently seeking a Parts/Service Support Specialist at our Elizabethtown, KY location. If you're passionate about enhancing the customer experience, we'd like to hear from you.
Key Responsibilities
- Utilize available resources to effectively meet customer needs and enhance the customer experience.
- Establish Vermeer Heartland as a trusted partner by conveying a professional and knowledgeable presence to both customers and internal team members.
- Maintain inventory by receiving parts and stock orders, organizing parts inventory by arranged bin location system and cycle-counting.
- Assist the parts shipping and receiving operations, including loading and unloading parts and equipment.
- Provide backup coverage for Parts Specialists at the counter and on the phone, and complete work order requisitions.
- Support the service department with backup coverage for managing work orders, communicating with customers and filing necessary quality paperwork.
- Collaborate with the service team and Warranty Administrator to provide backup coverage in managing the warranty claim process.
- Commit to continuous learning through online and instructor-led training programs.
- Follow all safety rules and regulations, adhering to all policies and procedures.
Requirements
- Fluent Spanish speaking ability is highly preferred.
- 1 year of technical education and/or related studies is preferred.
- 1 year of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment is preferred.
- Valid driver's license and able to meet Heartland insurance providers qualifications.
- Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.
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