Parts/Service Support Specialist

4 hours ago


Elizabethtown, Kentucky, United States Vermeer Heartland Full time
Job Overview

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states and six locations. With decades of experience in the industry, our team sets itself apart with a strong customer-focus and growth-mindset.

We are currently seeking a Parts/Service Support Specialist at our Elizabethtown, KY location. If you're passionate about enhancing the customer experience, we'd like to hear from you.

Key Responsibilities

  • Utilize available resources to effectively meet customer needs and enhance the customer experience.
  • Establish Vermeer Heartland as a trusted partner by conveying a professional and knowledgeable presence to both customers and internal team members.
  • Maintain inventory by receiving parts and stock orders, organizing parts inventory by arranged bin location system and cycle-counting.
  • Assist the parts shipping and receiving operations, including loading and unloading parts and equipment.
  • Provide backup coverage for Parts Specialists at the counter and on the phone, and complete work order requisitions.
  • Support the service department with backup coverage for managing work orders, communicating with customers and filing necessary quality paperwork.
  • Collaborate with the service team and Warranty Administrator to provide backup coverage in managing the warranty claim process.
  • Commit to continuous learning through online and instructor-led training programs.
  • Follow all safety rules and regulations, adhering to all policies and procedures.

Requirements

  • Fluent Spanish speaking ability is highly preferred.
  • 1 year of technical education and/or related studies is preferred.
  • 1 year of experience with Vermeer industrial equipment or equivalent commercial, agricultural or material handling equipment is preferred.
  • Valid driver's license and able to meet Heartland insurance providers qualifications.
  • Ability to sit, stand, lift and lower repeatedly and for extended periods in both internal and external environments.


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