Help Desk Support Specialist
2 weeks ago
We are seeking a highly motivated and detail-oriented Help Desk Assistant to join our team at Elizabethtown College. As a Help Desk Assistant, you will provide technical assistance and support to students, faculty, and staff, ensuring a seamless and efficient experience for our community.
Key Responsibilities- Provide technical support for college-owned computing equipment, software, and audio-visual technology.
- Assist with software-related issues on student-owned devices and support loaned media equipment for employee and student use.
- Deliver and set up equipment for individuals and campus events.
- Manage computer labs and public campus printers, including paper and toner stocking.
- Assist the Help Desk Supervisor with daily operational tasks and maintenance of the Help Desk.
- Must be a current student.
- Strong customer-service focus, assisting clients over the phone, by email, and in person.
- Solid communication skills to assist clients with remediation steps, both oral and written.
- Ability to balance multiple tasks at once during busy times, maintaining a professional demeanor.
- Interest in information technology systems and willingness to learn troubleshooting methods.
- Previous IT experience or knowledge preferred but not required.
- Previous customer service experience desired but not required.
Elizabethtown College is a private coed institution offering over 60 health, science, engineering, political science, business, communications, fine art, and music degrees. We strive to ensure that our community members, especially our students, have educational opportunities, programs, and services that are multicultural in content and expressive of a diverse life of experiences and worldviews.
We are committed to valuing and fostering the diversity reflected in our life together and in the world beyond our campus. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, or disability.
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