Parts Support Specialist

13 hours ago

Elizabethtown, Kentucky, United States Vermeer Heartland Full time
Job Overview

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment, serving four states and six locations. With decades of experience, our team excels with a strong customer-focus and growth-mindset.

Job Summary

We are seeking a Parts/Service Support Specialist at our Elizabethtown, KY location. This role requires a professional and knowledgeable individual to effectively meet customer needs and enhance the customer experience.

Key Responsibilities
  • Utilize available resources to meet customer needs and enhance the customer experience.
  • Establish Vermeer Heartland as a trusted partner by conveying a professional presence to customers and internal team members.
  • Maintain inventory by receiving parts and stock orders, organizing parts inventory, and cycle-counting.
  • Assist with parts shipping and receiving operations, including loading and unloading parts and equipment.
  • Provide backup coverage for Parts Specialists at the counter and on the phone, and complete work order requisitions.
  • Support the service department with backup coverage for managing work orders, communicating with customers, and filing quality paperwork.
  • Collaborate with the service team and Warranty Administrator to provide backup coverage in managing the warranty claim process.
  • Commit to continuous learning through online and instructor-led training programs.
  • Follow all safety rules and regulations, adhering to all policies and procedures.
Requirements
  • High-level computer proficiency with ability to utilize Intellidealer operating system.
  • Ability to multi-task and work efficiently in a fast-paced, high-demand role.
  • Demonstrated understanding of mechanical systems, components, and parts, along with familiarization and use of associated technical terms.
  • Excellent people management and communication skills for internal co-workers and external customers and suppliers.
  • Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.
Preferred Qualifications
  • Fluent Spanish speaking ability.
  • 1 year of technical education and/or related studies.
  • 1 year of experience with Vermeer industrial equipment or equivalent commercial, agricultural, or material handling equipment.
  • Valid driver's license and ability to meet Heartland insurance providers qualifications.
  • Ability to sit, stand, lift, and lower repeatedly and for extended periods in both internal and external environments.

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