Information Technology Support Specialist
4 days ago
Ingenium Talent is seeking an experienced Information Technology Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer support for software and hardware related issues, as well as coordinating problem escalation and resolutions.
Key Responsibilities:- Respond to ticketing system to provide timely and effective support for software and hardware related issues.
- Provide first-level network and server support, and coordinate problem escalation and resolutions to second and third-level network system support personnel and/or outside support service providers.
- Assist in evaluating and making recommendations regarding systems and facility requirements to ensure that the IT infrastructure supports and facilitates the growth of our manufacturing operations and expanding business needs.
- Assist in overseeing the planning, design, installation, and maintenance of networks, applications, security systems, telecom systems, servers, and other IT resources and/or assets.
- Identify and recommend opportunities for cost-savings and process improvements.
- Support the Access Control and CCTV systems.
- 4-6 years of relevant IT-related experience required.
- Associate's degree required; bachelor's degree preferred.
- Experienced in End User support.
- Experienced in IT Infrastructure both hardware and software.
- Experienced in Systems' analysis and design.
- Experienced in Business Process Management.
- Working knowledge of server admin apps: Active Directory, DNS, DHCP, WINS Anti-Virus/ Anti-Spam.
- Working knowledge of Cisco Networks: Routers, Switches, Firewalls, WLC, WAP.
- Excellent communication, team orientation, and presentation skills.
- Proficient computer skills (Microsoft Excel, Word, and Power Point, etc.).
- Strong problem-solving skills.
We encourage all qualified candidates to apply directly to evan.weiss@ingeniumtalent.com today.
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