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Service Training Specialist

2 months ago

Renton, Washington, United States PACCAR Full time
Job Summary

We are seeking a highly skilled and experienced Service Training Instructor to join our team at PACCAR. As a Service Training Instructor, you will be responsible for creating and delivering technical service training materials and training aids to dealership and customer service technicians.

Key Responsibilities
  • Create and maintain technical service training materials and training aids in electronic and other formats
  • Present assigned classroom sessions to dealership and customer service technicians in both classroom and virtual settings
  • Coordinate with Field Service, Dealers, and Kenworth management to identify training needs for new and existing products
  • Coordinate involvement of other departments (Engineering, Manufacturing, Marketing, etc.) to design classroom support materials and training aids
  • Prepare cost estimates for the production of classroom support materials and training aids
  • Explore and evaluate alternative media for classroom and virtual training venues
Requirements
  • Bachelor's degree strongly preferred, preferably in Engineering, Automotive, or Diesel Technology
  • Preference for Battery Electric Vehicle (BEV) certifications or Automotive OEM certifications
  • Preference for Diesel engine certifications or Automotive Service Excellence (ASE) certifications
  • Strong presentation skills required
  • 4+ years previous full time work experience required
  • Previous experience in production and delivery of industrial training materials highly desired
  • Previous experience in dealership service or service management in commercial truck industry strongly preferred
  • Demonstrated knowledge of heavy-duty truck products and manufacturing process desired
  • Ability to manage large, complex projects
  • Outstanding verbal and written communication skills including the delivery of formal classroom presentations
  • Demonstrated ability to work independently
  • Personal computer skills including Windows, Word, Excel, and PowerPoint required
  • Excellent interpersonal skills including the ability to develop trusting business relationships
  • Strong grasp of English language is required; Spanish or French speaking abilities are preferred
  • Between 20% - 60% travel required
Why Work for PACCAR?
  • Global Fortune 500 Company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
Benefits
  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services include wellness plans, estate planning, financial counseling and more