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Healthcare Coordination Specialist

2 months ago

Harrisburg, Pennsylvania, United States All American Home Care LLC Full time

Company Overview:
All American Home Care LLC is an equal opportunity employer committed to diversity and inclusion. We focus on delivering exceptional care to individuals across various stages of life who require assistance in the comfort of their own homes.

Position Summary:
The Patient Care Coordinator plays a vital role in ensuring the seamless delivery of healthcare services to our clients. This position involves the development, oversight, and assessment of personalized home health care plans tailored to meet each patient's unique needs.

Key Responsibilities:
• Provide oversight to ensure that home health aides deliver a high standard of care to patients.
• Schedule and coordinate the deployment of home health aides, ensuring adherence to their assigned shifts.
• Address last-minute cancellations by arranging suitable replacements.
• Collaborate with Human Resources to build a reliable pool of on-call aides available for various shifts.
• Maintain open communication with referral sources and case managers to enhance the customer service experience.
• Assess client needs and match them with the appropriate caregivers.
• Manage a caseload of over 100 patients, ensuring their care plans are regularly reviewed and updated.
• Resolve any grievances or complaints from caregivers and clients promptly.
• Monitor and address any over-utilization of service hours.
• Report on personnel performance issues as necessary.
• Strive to retain caseloads and contribute to team objectives by achieving related outcomes.

Minimum Qualifications:
• High school diploma or equivalent.
• 1-2+ years of experience in a home care or service coordination role is required.
• Proven ability to maintain confidentiality and handle sensitive information.
• Experience in generating leads and tracking referrals.
• Strong typing and computer skills are essential.
• Comfortable with business development and client engagement.
• Highly organized, detail-oriented, and accurate in work.
• Excellent communication and public relations skills.
• Familiarity with HHA Exchange and EVV systems is preferred.
• Bilingual candidates, particularly in English and Spanish, are encouraged to apply.

Job Type: Full-time

Compensation: $23.00 per hour

Benefits:

  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Schedule:
  • 8-hour shifts
  • Monday to Friday

Supplemental Pay:
  • Bonus opportunities

COVID-19 Considerations:
We prioritize the health and safety of our employees and clients. All necessary precautions are taken to ensure a safe working environment.