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Healthcare Operations Specialist
1 month ago
Automated Health Systems is seeking a skilled Healthcare Operations Specialist to oversee the performance of its state-wide human services contact center. Key responsibilities include producing daily reports on staff attendance and performance, and using data to inform effective staffing decisions.
Responsibilities:- Provide operational oversight and analytics to drive business growth
- Develop and implement strategies to improve staff performance and attendance
- Minimum of two years' experience in call center operations and/or administrative functions
- Strong analytical and problem-solving skills
- Knowledge of key call center metrics, including utilization, service levels, and handle time
AHS is an Equal Opportunity Employer. For more information, please visit our website at www.automated-health.com/careers.