Retail Sales Specialist

2 weeks ago

Washington, United States United States Holocaust Memorial Museum Full time

About the Organization

The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution established by the US Congress. It serves as America's national memorial to the victims of the Holocaust and functions as an educational entity dedicated to the history and lessons of this tragic event. The Museum aims to educate individuals from diverse backgrounds and all 50 states, as well as international visitors. Its core areas of expertise include Holocaust remembrance, scholarship, and genocide prevention.

In fulfilling its vital mission of remembrance and education, the Museum adheres to its institutional values, which emphasize honoring the memory of victims, conducting work with dignity and respect, and striving for excellence through teamwork and continuous learning. A consistent respect for others forms the foundation of trust, collegiality, and inclusion within the workplace.

About the Role

The Museum shop offers visitors a range of memorabilia related to the Holocaust and other significant events, including books, postcards, and videos. This retail space plays a crucial role in the Museum's mission by helping visitors commemorate their experiences.

The Sales Associate position is based in the Museum Shop and reports to the Office of Finance. The individual in this role is responsible for processing customer transactions, which may occur on-site, via purchase order, over the phone, or through mail orders. Additionally, the Sales Associate provides information to customers and ensures that shelves and supplies are well-stocked and organized to meet customer needs.

Work Schedule

This position requires a commitment to a 40-hour work week on a rotating schedule, offering varied work and off days. The role necessitates in-person service, and telework is not an option.

Key Responsibilities

  • Assist customers and operate a cash register to facilitate sales transactions.
  • Utilize cash register functions to process payments via cash, credit card, personal checks, or traveler's checks.
  • Verify customer identification and signatures as necessary.
  • Apply discounts for donors, members, employees, or volunteers as appropriate.
  • Handle refunds and voided transactions while explaining store policies.
  • Maintain sufficient funds for change and ensure adequate stock of cash register supplies.
  • Safeguard financial instruments and ensure accuracy in cash handling.
  • Generate cash register reports and perform reconciliations.
  • Keep inventory knowledge current and assist customers in locating items.
  • Provide information about store policies and general Museum inquiries.
  • Recommend products to customers based on their requests.
  • Address customer issues and relay suggestions for additional stock.
  • Monitor security of assets and inventory throughout the day.
  • Restock shelves and ensure an organized sales floor.
  • Manage telephone inquiries and direct calls as needed.
  • Process mail orders efficiently.
  • Identify and communicate any sales issues to customers or supervisors.
  • Prepare shipping labels and coordinate with shipping staff as necessary.
  • Collect customer information for mailing lists and assist with other tasks as required.

Minimum Qualifications

  • Two years of experience in a retail sales environment.
  • Strong customer service skills.
  • Familiarity with POS systems and proficient cash-handling abilities.
  • Highly responsible, reliable, and detail-oriented.
  • Self-motivated and able to multitask effectively.
  • Excellent oral and written communication skills.
  • Proficient in computer use and quick data entry.
  • Respect for teamwork and flexibility in considering colleagues' input.

Preferred Qualifications

  • Availability for a rotating work schedule.
  • Ability to pass a background check.
  • Interest in the cultural heritage sector.

Benefits Overview

The U.S. Holocaust Memorial Museum values employee wellness and work-life balance. A comprehensive benefits package is available for eligible employees, including generous paid leave, health, dental, and vision insurance, flexible spending accounts, a health savings account with employer contributions, a 403(b) retirement plan with employer matching, group term and supplemental life insurance, short and long-term disability, commuter subsidies, and access to employee assistance programs.

The Museum is committed to fostering a culture of diversity, equity, accessibility, and inclusion.

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