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Retail Sales Specialist
2 months ago
The **Retail Sales Specialist** plays a crucial role in the daily operations of the Museum Shop. This position involves assisting visitors with their shopping experience, delivering exceptional customer service, and promoting the sale of art-themed products. The part-time sales specialist will significantly contribute to enhancing the visitor experience while supporting the museum's mission of celebrating women artists. This role provides a unique chance to interact with art lovers and assist the museum's initiatives on a flexible schedule. The position reports to the Director of Retail Operations and does not have any direct reports.
This is a part-time role (3 days per week, totaling 18-32 hours/week). The schedule is flexible and can be discussed.
Key Responsibilities
Responsibilities may include, but are not limited to:
- Welcome and engage museum visitors warmly, offering assistance and information regarding shop offerings and museum displays.
- Promote and suggest museum shop items that align with visitors' interests and enhance their overall experience.
- Articulate product features and advantages to drive sales and help meet revenue objectives.
- Assist customers in locating specific products, sizes, or variations, ensuring a tailored shopping experience.
- Accurately operate the cash register, handling transactions and payments in a friendly and efficient manner.
- Keep the shop clean and organized, restocking shelves and arranging displays to attract customer attention.
- Stay informed about museum exhibitions and events to provide visitors with relevant insights.
- Share knowledge about the historical and artistic significance of museum merchandise, enriching customers' understanding.
- Address customer inquiries and concerns professionally, seeking solutions to ensure satisfaction.
- Collaborate effectively with team members to achieve sales goals and maintain a cohesive shop environment.
- Process incoming merchandise shipments, ensuring accurate inventory management.
- Assist in periodic inventory counts, contributing to stock management and replenishment efforts.
This position requires a high school diploma or equivalent. Previous experience in retail or customer service is preferred. A passion for art, history, and cultural institutions, along with a genuine interest in promoting the museum, is advantageous. The ideal candidate will demonstrate the following skills and experience:
- Dependability and punctuality to ensure the museum shop operates as scheduled.
- Strong verbal and written communication skills to provide excellent customer service and engage effectively with team members.
- Attention to detail and the ability to maintain an organized and visually appealing retail space.
- Experience with point-of-sale systems and technology for inventory management.
- Basic math skills for accurate transaction processing and cash handling.
- Comfort with e-commerce platforms and order processing systems, with the ability to adapt to new digital tools.
- Flexibility in scheduling, including weekends, holidays, and occasional evenings, to accommodate museum hours and events.
- Self-sufficiency in task execution and meeting deadlines.
- Ability to work collaboratively as part of a team and take direction from supervisors.
- Physical capability to stand for extended periods and lift/move merchandise as needed.
- Previous experience in a museum, cultural institution, or art-related environment is a plus.
The National Museum of Women in the Arts is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
To comply with tax and legal obligations, all candidates must reside in Washington, D.C., Maryland, or Virginia. Candidates must be legally eligible to work in the U.S. for the National Museum of Women in the Arts, without visa sponsorship.
