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Insurance Customer Service Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering a seamless experience.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and other communication channels.
- Assess customer needs and provide solutions to resolve their issues in a professional and courteous manner.
- Collaborate with internal teams to ensure customer satisfaction and resolve complex issues.
- Document customer interactions and feedback to improve our products and services.
- Stay up-to-date with industry trends and competitor analysis to provide valuable insights to our team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving skills and attention to detail.
- Basic computer skills and proficiency in CRM software.
- Availability to work flexible hours, including weekends.
- A competitive hourly rate of $19-$23/hour.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan and paid time off for charity or volunteer work.
- A fitness/Wellness gym stipend and great work-life balance.
