Senior Worldwide Customer Success Specialist

6 days ago

Santa Clara, California, United States Amazon Full time
About the Role

We are seeking a highly skilled and experienced Senior Worldwide Customer Success Specialist to join our team at Amazon. As a key member of our Customer Experience specialist team, you will play a critical role in helping customers learn about and adopt Amazon Connect, our fast-growing AWS service and leader in the Contact Center as a Service (CCaaS) market segment.

Key Responsibilities
  • Own and guide complex, large-scale application deployments of Amazon Connect in North America, collaborating with teams in the field including Sales, Partners, Marketing, and other Specialists.
  • Leverage your deep expertise in the Contact Center and customer experience domain to understand the most important customer problems in your region and enable account-aligned teams in the field to solve them.
  • Lead cross-functional initiatives to expand markets/accounts, develop scalable programs to drive adoption, and identify new opportunities within your domain.
  • Develop and execute goals to drive long-term growth in your geography, while meeting/exceeding revenue and non-revenue-driven KPIs.
  • Bring customer data and market signals back to Worldwide teams to ensure we are prioritizing the building of the right features and services for our customers.
  • Deliver monthly/quarterly business reviews and operational planning documents for your respective tech domain and geography.
About the Team

The Customer Experience specialist team helps customers learn about and adopt Amazon Connect, the fast-growing AWS service and leader in the Contact Center as a Service (CCaaS) market segment. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar-raising experiences for customers and agents at lower cost.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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