Insurance Customer Service Representative
1 week ago
At InsureOne Insurance Services America LLC, we're committed to delivering exceptional customer experiences through our team of dedicated professionals. Our company, part of the InsureOne family of brands, has a proven track record of growth and innovation, with over 100 successful acquisitions since 2008.
What We Offer- Competitive Compensation: Enjoy a competitive hourly pay rate, plus performance-based bonus opportunities to drive your success.
- Ongoing Training and Mentorship: Continuously develop your skills and knowledge through our comprehensive training programs and mentorship initiatives.
- Growth-Oriented Culture: Thrive in a dynamic environment that fosters internal promotion opportunities and encourages professional growth.
- Comprehensive Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401K plan with a competitive employer match.
- Paid Time Off: Relax and recharge with paid time off, including holidays, vacation, and personal time.
- Annual Incentive Trip: Celebrate your achievements with our annual incentive trip for top performers.
- Fitness Perks: Stay active with a corporate discount at 24-Hour Fitness.
- Employee Assistance Program: Access confidential assistance for personal or professional challenges at no cost.
- Extra Perks: Enjoy access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans, as well as pet insurance.
The pay range for this role is $43,000 - $65,000 yearly, plus performance-based bonuses.
Job SummaryThe Client Service Representative is responsible for delivering exceptional customer service to policyholders of Property & Casualty insurance. This includes answering questions, interpreting policies, explaining coverage, and resolving concerns. The ideal candidate will act as a liaison between the customer and insurance companies, promoting opportunities and resolving concerns while delivering a tailored, white-glove experience to all clients.
Key Attributes- Property & Casualty License: Possess a valid Property & Casualty license.
- High School Diploma or Equivalent: Hold a high school diploma or equivalent.
- Effective Communication Skills: Demonstrate excellent verbal and written communication skills.
- 3+ Years of Experience: Possess 3+ years of experience with Property & Casualty insurance products, particularly Personal Lines, such as auto and homeowners insurance.
- Attention to Detail: Exhibit excellent attention to detail and organizational skills.
- Team Player: Ability to work well independently and on a team.
Preferred Attributes:
- Experience with Mercury Insurance Company: Possess experience with Mercury Insurance Company.
- Applied Systems Platforms: Have experience with Applied Systems platforms, such as TAM and Epic, or AMS360.
- Bachelor's Degree or Sales Experience: Hold a Bachelor's Degree or 1+ year(s) of relevant sales experience.
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