Customer Service Representative

4 weeks ago


Santa Ana, California, United States Kimberlee Bendeck Dykes Allstate Insurance Full time
Job Title: Customer Service Representative - Insurance Expert

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Kimberlee Bendeck Dykes Allstate Insurance. As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Responsibilities:

* Support customers through various communication channels including phone, email, and in-person
* Resolve customer complaints with patience and professionalism
* Perform data entry tasks accurately and efficiently
* Provide information about products and services
* Post-purchase review with clients
* Renewal calls and policy changes
* Assist with office tasks as needed

Requirements:

* Excellent communication and interpersonal skills to interact with customers professionally (in person and remotely)
* Bilingual in Spanish - good verbal and written is a requirement of the position
* Updates all client data and client notes on computer CRM system daily
* Experience in the insurance field for two or more years is ideal
* P&C Insurance License or Personal Lines Insurance License (Ideal, not required)
* Confident, self-starter who works well independently
* Ability to analyze and solve customer problems effectively
* Be able to work a full work week of 40 hours in office - our office hours are 8:30am-5:00pm in Santa Ana

Benefits:

* Hourly base salary + commission + bonus opportunities
* Paid time off (PTO)
* Health insurance
* Dental insurance
* Vision insurance
* Hands-on training
* Mon-Fri schedule
* Career growth opportunities
* Evenings off

Why Join Us:

At Kimberlee Bendeck Dykes Allstate Insurance, we value our employees and offer a supportive work environment. We are committed to helping our employees grow and develop in their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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