Claims Supervisor

4 days ago


Dallas, Texas, United States Qualitas Insurance Company | USA Full time

Job Title: Claims Supervisor

Job Summary:

We are seeking a highly skilled Claims Supervisor to join our team at Qualitas Insurance Company | USA. The ideal candidate will have a strong background in auto liability claims handling, with experience in investigation and resolution of coverage issues.

Key Responsibilities:

  • Select, train, develop, motivate, and lead a team of in-house claims professionals
  • Manage a team of 3-5 claims examiners
  • Develop, implement, and monitor the effectiveness of programs designed to control costs related to auto and liability claims
  • Ensure loss reserves are timely set
  • Ensure all claim-related matters are handled in accordance with legal obligations and in compliance with applicable laws, rules, and regulations
  • Develop, implement, manage, and monitor the controls over reporting, audit tools, payment of claims, and respond to internal and external audits of processes, procedures, and controls
  • Comply with all applicable laws/ regulations, as well as company policies and procedures

Requirements:

  • Minimum of 5 years of experience handling auto liability injury claims, with solid exposure to investigation and resolution of coverage issues
  • Prior team lead or supervisory experience – preferably including both litigated and non-litigated claim files
  • Must have claim-related computer systems experience
  • Excellent verbal and written communication skills- including presentation skills and public speaking
  • Comprehensive knowledge of insurance policy provisions, practices, laws, and regulations
  • Ability to interpret laws and regulation, determine appropriate course of action, present solutions, and resolve claims
  • Strong interpersonal skills
  • Strong customer service skills with a positive attitude
  • Ability to follow and execute directions
  • Must have experience handling claims in California or Texas
  • Commercial auto and/or nonstandard personal auto experience required
  • Bilingual (Spanish) Preferred, not required

Education or Experience:

  • 5+ years of experience in Claim Handling
  • College degree or equivalent work experience
  • SCLA/ AIC designation preferred, but not required

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