Convention Services Manager

4 weeks ago

Oklahoma City, Oklahoma, United States Pyramid Global Hospitality Full time
About the Role

The Convention Services Manager plays a crucial role in the sales department, serving as a revenue-generating sales professional, client servicing representative, inter-departmental communication liaison, and supporting the overall intra-department administrative responsibilities.

Key Responsibilities
  • Analyze function requirements, outline available hotel facilities and services offered, and quote pricing.
  • Confer with guests and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service, and decorations.
  • Communicate accurately to operations the details needed to satisfy the contract and client needs.
  • Prepare for and attend all applicable pre-cons and post-cons.
  • Arrange for VIP amenities to be delivered.
  • Check on functions regularly as they are being executed for groups.
  • Prepare and send advance brochures/menus to prospective customers.
  • Prepare and receive cash deposits, billing, and payments.
  • Sell liquor in accordance with state liquor laws.
  • Work with the Executive Chef in menu planning to maximize revenue based on customer budget.
  • Work with group sales on menu planning to maximize food and beverage revenues from groups.
  • Execute guarantee and cut-off policies.
  • Create, review, and revise rooming lists and VIP lists.
  • Prepare letters, proposals, BEOs, thank-you notes, etc.
  • Pre-check room setups, prior to arrival of the group.
  • Know meeting room set-ups and capabilities.
  • Know sleeping room configurations and types.
  • Manage the function book and adjust space to ensure maximum potential revenue.
  • Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
  • Respond to requests by Meeting Planners immediately.
  • Maintain price integrity both in rooms and food and beverage.
  • Manage existing accounts and follow up with clients for re-solicitation to capture future business.
  • Participate in training, trade shows, field trips, and community, industry, and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
  • Meet or exceed goals set by the DCCS.
  • Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value-added offerings, and other creative methods.
  • Relay accurate forecasting information for rolling forecast.
  • Promote employee empowerment.
  • Demonstrate positive leadership characteristics, which inspire employees.
  • Report all unsafe conditions immediately.
  • Complete other duties as assigned by supervisor to include cross-training.
Requirements
  • High school diploma or equivalent.
  • Two years of hotel/resort experience.
  • Strong computer skills with Sales & Catering database applications, Property Management Systems, and Microsoft Office programs.
  • Excellent customer-centric interpersonal guest service resolution experience.
  • Pleasant and helpful personality.
  • Possess a strong self-motivated sales drive working with time pressures and flexible hours/dates.
  • Be well-organized and efficient.
About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

We are an Equal Opportunity Employer.

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