IT Service Manager

1 month ago

Oklahoma City, Oklahoma, United States MCK McKesson Corporation Full time

Job Summary:

We are seeking an IT Service Manager to provide technical leadership and support for our Medical Device initiatives. The successful candidate will have strong technical expertise and understanding of medical devices, biomedical equipment, and their operation, maintenance, and repair.

Key Responsibilities:

  • Provide technical leadership and technical support escalation for Medical Device projects.
  • Participate in the planning of medical device implementations and designing integrated systems that support patient care.
  • Coordinate all updates and upgrades to the systems and make recommendations for vendor, staff, and US Oncology resources needed to ensure successful implementation.
  • Provide testing support to US Oncology practices to ensure software and hardware enhancements are implemented and operate reliably.
  • Coordinate testing and implementation of medical device upgrades.
  • Oversee system functionality updates and certify that the basic design performs as expected and that the changes caused by the update do not negatively impact the system.
  • System problem identification and resolution and/or provide resources for resolution.
  • Assist in the daily IT operations of all Clinical and Radiation Oncology Service Lines and Surgery applications.
  • Maintain records of systems and their changes or upgrades.
  • Develop and implement service strategies, policies, and procedures to optimize service delivery and enhance customer experience.
  • Stay up-to-date with industry trends and advancements in medical device technology, regulations, and standards, and ensure compliance with relevant guidelines and requirements.

Requirements:

  • 6+ years' experience in medical device, radiation oncology, and/or surgery systems support.
  • Strong technical expertise and understanding of medical devices, biomedical equipment, and their operation, maintenance, and repair.
  • Knowledge of Windows, SQL Server, and Citrix Infrastructure.
  • Proven experience in managing service operations in the medical device, biomedical engineering, and/or oncology industries.
  • Must have strong communication skills with the ability to convey solutions to upper management.
  • Ability to collaborate and build influential relationships with both internal/external customers and vendor management.

Preferred Qualifications:

  • Healthcare knowledge and experience, highly preferred.
  • Knowledge of Radiation Oncology & physician applications ARIA, Eclipse, configuration, building, and maintaining of application environments.
  • Knowledge of Radiation Oncology workflows both clinical and physician, highly preferred.
  • Knowledge of Radiation Oncology applications (RayStation, BrainLab, Carestream PACs, Machine and Patient QA, MIM Maestro, RadCalc), configuration, building, and maintenance, highly preferred.

Education:

4-year degree in computer science or related field or equivalent experience preferred.

Physical Requirements:

General Office Demands.

Travel:

25% travel required on need basis.

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