Service Operations Manager

4 weeks ago


Oklahoma City, Oklahoma, United States Rush Enterprises Full time
Job Title: Service Manager

Rush Enterprises is seeking a highly skilled Service Manager to lead our service department and drive business growth. As a key member of our team, you will be responsible for directing the service department to achieve operational excellence, customer satisfaction, and revenue growth.

Key Responsibilities:
  • Develop and implement an annual operating budget for the service department.
  • Monitor and control department performance using reporting and tracking systems.
  • Review technician productivity reports and payroll records.
  • Build and maintain strong relationships with customers to encourage repeat and referral business.
  • Establish partnerships with vocational and technical schools to enhance personnel recruitment.
  • Prepare pricing guides and maintenance menus for frequent labor operations.
  • Implement a 72-hour follow-up process to confirm customer satisfaction.
  • Maintain reporting systems for general management and corporate personnel.
Requirements:
  • High school diploma.
  • Two years of service department experience in a commercial dealership environment.
  • Valid driver's license with a driving record that meets the company's insurance carrier guidelines.
Benefits:

Rush Enterprises offers a competitive compensation package, including a base salary of $75,000 to $80,000 per year, 401K, stock purchase, incentives for performance, training, and opportunities for advancement.

We are an equal opportunity employer and welcome applications from diverse candidates. This job posting does not imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and perform any other duties requested by their leader.



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