Intermediate Support Engineer
3 weeks ago
Support Engineer for Public Sector Organizations
At GitLab, we're looking for a skilled Support Engineer to join our US Federal Support team. As a Support Engineer, you'll collaborate with public sector organizations and United States government agencies to support, maintain, and resolve issues in their GitLab environments.
Key Responsibilities:
- Collaborate with Public Sector organizations and United States Government agencies to support, maintain, and resolve issues in their GitLab environments via Zendesk tickets, merge requests, email and video conferencing
- Collaborate with our Product, Development, Infrastructure, Customer Success, and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
- Create and update documentation based on customer interactions
- Collaborate with Support team members through Pairing Sessions and other GitLab team members as a Support Stable Counterpart
- Participate in regular rotations for weekday and weekend on-call coverage providing emergency support to our Self-managed customers
- Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews
Requirements:
- Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team, and case resolution
- Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge)
- Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)
- Experience with Git and CI/CD
- Expertise in writing support content
- Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
- Familiarity with DevOps methodologies and technologies like Openshift and Kubernetes
- Understanding and/or experience with common information security and compliance concepts and controls (i.e. DISA STIG, SELinux, etc)
- US Citizen, living and working in the United States, willing and able to achieve US federal security clearance if needed
About the Team:
The US Federal Support team collaborates with public sector organizations and United States government agencies through the US Federal Support portal to support, maintain, and resolve issues in their GitLab environments. They also dig into the code and logs to find out why something is not working as expected.
What We Offer:
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Join our team and be part of a collaborative and dynamic environment where you can grow and develop your skills.
-
Apriso Support Engineer
4 weeks ago
Remote, Oregon, United States Chipton Ross Inc. Full timeJob DescriptionWe are seeking a highly skilled Apriso Support Engineer to join our team at Chipton-Ross Inc.The ideal candidate will have a strong background in DELMIA Apriso MES tool and experience in solution design, development, and support.Key responsibilities include:Providing technical support for Apriso MES projectsDesigning and developing solutions...
-
Technical Support Specialist
3 weeks ago
Remote, Oregon, United States Apriorit Full timeWe are seeking a skilled Middle Support Engineer (DevOps) to contribute to our innovative projects at Apriorit. This role involves ensuring seamless deployment and operations of systems on the client's product.Key Responsibilities:Act as a point of contact for Tier 1 engineers, providing guidance and supervision for technical choices and problem-solving...
-
Staff Software Engineer
3 weeks ago
Remote, Oregon, United States LabCorp Full timeAbout the Role:Ovia Health, a subsidiary of Labcorp, is seeking a highly skilled Staff Software Engineer to join our Engineering team. As a key technical expert, you will coordinate engineering support for our enterprise clients, leveraging your expertise to drive scalable solutions.Key Responsibilities:Learn and document existing processes for enterprise...
-
Software Engineer
4 weeks ago
Remote, Oregon, United States Maximus Full timeJob Title: Software DeveloperJob Summary:Maximus is seeking a skilled Software Developer to join our team. The ideal candidate will have experience in designing, developing, and managing Java-based applications and software.Key Responsibilities:Lead the development of software solutions that meet or exceed business requirements.Evaluate new coding...
-
Support Specialist
4 weeks ago
Remote, Oregon, United States Grafana Labs Full timeSupport EngineerCandidates must be located in an EST time zone. As a Support Engineer at Grafana Labs, you'll be a key member of the fast-growing Customer Experience team, responsible for providing specialized support for our customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role,...
-
IT Application Support Specialist
3 weeks ago
Remote, Oregon, United States Shuvel Digital Full timeJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Shuvel Digital. As a key member of our IT department, you will be responsible for providing technical support for complex systems, ensuring the smooth operation of our enterprise applications, and collaborating with cross-functional teams to resolve technical issues.Key...
-
Instrumentation Operations Engineer
3 weeks ago
Remote, Oregon, United States JT4 Full timeJob SummaryWe are seeking an experienced Instrumentation Operations Engineer to join our team at JT4, LLC. As a key member of our engineering team, you will be responsible for the modification, installation, testing, evaluation, repair, and documentation of airborne test instrumentation, data acquisition systems, and ground support equipment.Key...
-
Instrumentation Operation Engineer
3 weeks ago
Remote, Oregon, United States JT4 Full timeJob DescriptionAt JT4, we are seeking a highly skilled Instrumentation Operation Engineer to join our team. As an Instrumentation Operation Engineer, you will be responsible for the modification, installation, testing, evaluation, repair, and documentation of airborne test instrumentation, data acquisition systems, as well as the operation and performance of...
-
Software Development Engineer
3 weeks ago
Remote, Oregon, United States SAIC Full timeSAIC is seeking a skilled Software Development Engineer to support sensor and data fusion efforts in Huntsville, Alabama. This role is a remote work position, but candidates are preferred to be within driving distance to Huntsville, AL due to regular demonstration support and cross team collaboration efforts.We follow most modern software development...
-
Senior Software Engineer
3 weeks ago
Remote, Oregon, United States LabCorp Full timeTransforming Genetic Testing with Cutting-Edge TechnologyLabCorp is seeking a highly skilled Senior Software Engineer to join our Clinical Science and Interpretation team. As a key member of our team, you will contribute to the design and development of our platform, which supports the rapid prototyping, scalable deployment, and evaluation of diverse...
-
Product AI Engineer
3 weeks ago
Remote, Oregon, United States Hospitable Full timeWe are seeking a talented Product AI Engineer to join our dedicated AI team at Hospitable. As a key member of our product and engineering team, you will focus on shipping innovative generative AI experiences to our 14,000+ customers.Working alongside our AI Principal Engineer, product engineers, and product team, you will continue to evolve our product and...
-
Senior Infrastructure Engineer
3 weeks ago
Remote, Oregon, United States Sinch Full timeJob Title: Senior Infrastructure EngineerAbout the Role:We are seeking a highly skilled Senior Infrastructure Engineer to join our team at Sinch. As a key member of our IT infrastructure team, you will be responsible for designing, implementing, and maintaining our company's IT infrastructure.Key Responsibilities:Pro-actively contribute to architecture...
-
Staff Software Engineer
3 weeks ago
Remote, Oregon, United States LabCorp Full timeOvia Health, a subsidiary of Labcorp, offers a preventative and proven platform trusted by over 22 million families for daily personalized health engagement with high-touch support, 50+ clinical programs, and research validation from 60+ peer-reviewed publications and 35+ partnerships with world-renowned research institutions.Our mobile apps and...
-
Electrical Engineer
4 weeks ago
Remote, Oregon, United States Sargent & Lundy Full timeJob SummaryAs a Senior Electrical Engineer - Design Manager at Sargent & Lundy, you will lead a team of engineers in designing and implementing electrical engineering systems for power plants. You will be responsible for managing project scope, budget, and schedule, as well as ensuring that all deliverables meet technical, quality, and financial...
-
Cloud Engineer
3 weeks ago
Remote, Oregon, United States Tactibit Technologies LLC Full timeWe are seeking a highly skilled Cloud Engineer to join our team at Tactibit Technologies LLC. The ideal candidate will have in-depth experience in AWS DevOps tools and techniques, with a strong focus on developing and implementing fully automated enterprise pipelines in an AWS cloud computing environment.The successful candidate will work closely with...
-
Electrical Systems Engineer
3 weeks ago
Remote, Oregon, United States Genesis10 Full timeJob DescriptionGenesis10 is seeking an Electrical Engineer to join our team in Milwaukee, WI.Job Summary:We are looking for an experienced Electrical Engineer to provide professional engineering support for reviewing, designing, troubleshooting, managing, and inspecting current and proposed electrical systems. The ideal candidate will have a strong...
-
Senior CPU Design Engineer
4 weeks ago
Remote, Oregon, United States NVIDIA Full timeSenior CPU Design EngineerNVIDIA is seeking a highly skilled Senior CPU Design Engineer to join our team. As a key member of our CPU design team, you will be responsible for designing and implementing high-performance, low-power CPU sub-system modules.Key Responsibilities:Drive the micro-architecture development, feasibility studies, and documentation of CPU...
-
Senior Mechanical Design Engineer
3 weeks ago
Remote, Oregon, United States Sargent & Lundy Full timeAbout the RoleSargent & Lundy's Government Services Division is seeking a skilled Mechanical Engineer to join our team. As a Mechanical Engineer in a nuclear environment, you will be responsible for designing and developing facilities, systems, and equipment for the nation's major research laboratories and the legacy nuclear weapons production complex.Key...
-
Product Integration Engineer
3 weeks ago
Remote, Oregon, United States TechFlow Full timeJob SummaryWe are seeking a highly skilled Product Integration Engineer to join our Digital Services team. In this role, you will play a crucial part in supporting the development and integration of new products.Key ResponsibilitiesDevelop and implement integration plans for advanced networking and computing products.Conduct thorough testing of integrated...
-
Engineering Manager, MWI Workflow
4 weeks ago
Remote, Oregon, United States Netflix Full timeJob DescriptionNetflix is seeking an experienced Engineering Manager to lead the Workflow Infrastructure team within the Content Infrastructure & Solutions group. The successful candidate will be responsible for setting the long-term strategy and vision for the team, driving the adoption of the workflow platform, and ensuring that we're building the right...