Support Specialist
5 days ago
Candidates must be located in an EST time zone. As a Support Engineer at Grafana Labs, you'll be a key member of the fast-growing Customer Experience team, responsible for providing specialized support for our customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you'll gain hands-on experience with a multitude of unique open source projects, providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.
Responsibilities:- Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources)
- Utilizing SSO/SAML experience to help customers in securing their Grafana instances
- Evaluating errors or discrepancies within customer dashboard panels and determining root cause
- Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML)
- Troubleshooting connectivity to various data sources and plugins
- Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities
- Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL)
- Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat
- Contribute to internal knowledge base and share information about technical issues within your team
- Gather and share customer feedback with Product, Sales, and Customer Success teams
- Provide training to new and existing team members and help with the onboarding process for new customers
- 3+ Years of experience in a Support Engineer role
- Located in a PST Timezone in USA
- A background knowledge of any of the following fields is desired: Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technology
- You must be proficient in the troubleshooting process and have strong researching skills
- We're looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologies
- Solid experience with CRM software, help desk software and remote support tools
- Experience delivering client-focussed solutions to customer needs
In the US, the Base compensation range for this role is USD 105,639 - USD 126,766. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed.
Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.
-
Software Support Specialist
3 weeks ago
Remote, Oregon, United States ATR Inc Full timeJob OverviewWe are seeking a highly skilled Software Support Engineer to join our team at ATR Inc. As a key member of our Customer Support Team, you will be responsible for providing technical support and troubleshooting for clients who depend on our industry-leading software solutions.This role prioritizes problem-solving, communication, and engaging with...
-
Legal Support Specialist
4 weeks ago
Remote, Oregon, United States Underwood Law Group Full timeJob OverviewWe are seeking a highly skilled Legal Assistant to join our team at Underwood Law Group. As a key member of our support staff, you will provide critical assistance to our attorneys, ensuring the smooth operation of our legal practice.Key Responsibilities:Conduct thorough research to support legal proceedings and provide accurate information to...
-
Technical Support Specialist
3 weeks ago
Remote, Oregon, United States Symbotic Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Symbotic. As a Technical Support Engineer, you will play a critical role in ensuring the smooth operation of our AI-powered robotic technology platform.Key ResponsibilitiesEvaluate and analyze documented resolutions to identify trends and prevent future...
-
Geotechnical Engineering Specialist
3 weeks ago
Remote, Oregon, United States myGwork Full timeGeotechnical Engineer SpecialistAt myGwork, we're seeking a highly skilled Geotechnical Engineer Specialist to join our team. As a key member of our engineering team, you will be responsible for providing technical support to geotechnical and civil engineers for multiple projects across the US.Key Responsibilities:Provide project-specific support to...
-
Advanced Software Support Specialist
3 weeks ago
Remote, Oregon, United States Symbotic Full timeAbout the RoleWe are seeking a highly skilled Advanced Software Support Engineer to join our team at Symbotic. As a key member of our software organization, you will be responsible for providing exceptional customer support for our Matrix Select software system.Key ResponsibilitiesProvide remote and field support to Symbotic customers and operations teams...
-
Market Research Specialist
4 days ago
Remote, Oregon, United States vaporwave labs private limited Full timeJob OverviewVaporwave Labs Private Limited is seeking a skilled Market Research Specialist to join our team. As a Market Research Specialist, you will be responsible for handling customer calls and providing support from anywhere in the world.Key Responsibilities:Make calls in a friendly, professional, and courteous mannerHelp customers by providing...
-
Content Specialist
2 months ago
Remote, Oregon, United States UpToDate, Inc. Full timeAbout the Role:We are seeking a highly skilled Content Specialist to join our team at UpToDate, Inc. as a Drug File Content Specialist.Key Responsibilities:Develop and maintain detailed and specialized embedded drug file content for international and domestic databases.Utilize clinical and technical expertise to create relevant and clinically meaningful...
-
Procurement Specialist
11 hours ago
Remote, Oregon, United States Bering Straits Native Corporation Full timeJob SummaryBering Straits Native Corporation is seeking a skilled Procurement Specialist to provide procurement services for US Government Prime Contracts. This role supports multiple teams across the United States and ensures compliance with federal rules and regulations through procurement of goods and services.Key ResponsibilitiesPerform day-to-day...
-
Insurance Claims Specialist
2 weeks ago
Remote, Oregon, United States Seven Counties Services Full timeJob Title: Insurance SpecialistWe are seeking a highly skilled and detail-oriented Insurance Specialist to join our team at Seven Counties Services. As an Insurance Specialist, you will play a critical role in ensuring the timely and accurate processing of insurance claims.Key Responsibilities:Process and review insurance claims for accuracy and...
-
Medical Information Specialist II
5 days ago
Remote, Oregon, United States Inizio Engage Full timeJob Title: Medical Information Specialist IIAt Inizio Engage, we are seeking a highly skilled Medical Information Specialist II to join our team. As a Medical Information Specialist II, you will play a critical role in delivering exceptional support to our clients, patients, and healthcare professionals.Key Responsibilities:Completely and accurately document...
-
HRIS Specialist
4 days ago
Remote, Oregon, United States Western Growers Full timeJob Title: HRIS SpecialistWestern Growers is seeking a highly skilled HRIS Specialist to join our team. As an HRIS Specialist, you will be responsible for the support, maintenance, and improvement of all HR systems and related processes.Key Responsibilities:Manage daily HRIS operations, including security access, maintenance, administration, and systems...
-
Converter Markets Specialist
2 weeks ago
Remote, Oregon, United States 3M Full timeJob Title: Converter Markets SpecialistAbout the Role:We are seeking a highly motivated and experienced Converter Markets Specialist to join our team in Northern California. As a key member of our sales team, you will be responsible for driving sales growth and developing strategic relationships with key converters and OEM customers.Key Responsibilities:Meet...
-
Market Development Specialist
4 weeks ago
Remote, Oregon, United States 3M Full timeJob Title: Converter Markets SpecialistAbout the Role:We are seeking a highly motivated and experienced Converter Markets Specialist to join our team in Northern California. As a key member of our sales team, you will be responsible for driving sales growth and building strong relationships with our converter and OEM customers.Key Responsibilities:Meet...
-
Procurement Specialist
1 month ago
Remote, Oregon, United States Bering Straits Native Corporation Full timeJob SummaryBering Straits Native Corporation is seeking a highly skilled Procurement Specialist to provide procurement services for US Government Prime Contracts. This role supports multiple teams across the United States and ensures compliance with federal rules and regulations through procurement of goods and services across various business lines.Key...
-
Procurement Specialist
2 weeks ago
Remote, Oregon, United States Bering Straits Native Corporation Full timeJob SummaryBering Straits Native Corporation is seeking a highly skilled Procurement Specialist to join our team. As a Procurement Specialist, you will be responsible for procuring goods and services for US Government Prime Contracts. This is a fully remote position with one week of in-person onboarding and training. Candidates may have the option to work...
-
Data Governance Specialist
5 days ago
Remote, Oregon, United States ASK Consulting Full timeJob Title: Data Governance SpecialistAt ASK Consulting, we are seeking a highly skilled Data Governance Specialist to join our dynamic Enterprise Model Governance (EMG) Team. As a key member of our team, you will play a crucial role in collecting and managing a comprehensive inventory of all models, both internally built and externally acquired, that are...
-
Medical Device Specialist
4 weeks ago
Remote, Oregon, United States Avanos Medical Full timeJob Title:Enteral Feeding, NICU Specialist - South Central Gulf CoastAt Avanos Medical, we are passionate about delivering clinically superior breakthrough solutions that improve patient outcomes. We are seeking a highly skilled and motivated Enteral Feeding, NICU Specialist to join our team in the South Central Gulf Coast region.About the Role:The...
-
Medical Information Specialist II
3 days ago
Remote, Oregon, United States Inizio Engage Full timeJob Title: Medical Information Specialist IIJob Summary:We are seeking a highly skilled Medical Information Specialist II to join our team at Inizio Engage. As a Medical Information Specialist II, you will be responsible for delivering virtual or telephonic support to clients, engaging customers, patients, and/or healthcare professionals in a robust clinical...
-
Grievance and Appeals Specialist
5 days ago
Remote, Oregon, United States KYYBA Full timeJob Title: Grievance and Appeals SpecialistJob Summary:We are seeking a highly skilled Grievance and Appeals Specialist to join our team at Kyyba. As a key member of our team, you will be responsible for processing appeals and grievances, analyzing and researching cases, and providing comprehensive responses in accordance with established regulatory and...
-
Enteral Feeding Specialist
5 days ago
Remote, Oregon, United States Avanos Medical Full timeAccount Consultant - Enteral Feeding BusinessJob Summary:The Enteral Feeding Account Consultant is responsible for positioning and selling AVANOS Enteral Feeding related products and solutions within both Acute Care and Alternate Site care accounts/facilities/departments.Key Responsibilities:Develop and maintain expertise across the entire range of AVANOS EF...