Primary Customer Service Representative with Video Support

3 days ago


Remote, Oregon, United States Nexgen Staffing LLC Full time
Job Description

As a customer service representative, you will provide technical support to TurboTax customers via phone, video, and occasional chat. Your responsibilities will include researching and analyzing customer issues, determining the best course of action, and interacting with customers to resolve their queries.

Key responsibilities include:

  • Providing technical support to customers via phone, video, and chat
  • Researching and analyzing customer issues to determine the best course of action
  • Interacting with customers to resolve their queries and provide software navigation assistance
  • Serving as an ambassador for the Intuit brand and taking a caring and empathetic approach to customer interactions
  • Documenting all issues, resolutions, and follow-up actions

Company DescriptionNexgen Staffing LLC is a remote workforce solutions company that recruits and hires qualified individuals to work from home on flexible part-time and full-time schedules. We specialize in various industries, including healthcare, customer service, sales, banking, and travel and hospitality. Our services include contract-to-hire, long-term and short-term projects, and direct placement.



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