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Technical Support Specialist

1 month ago

Remote, Oregon, United States US-based Tech-Enabled Business Support Company Full time

The Technical Support Specialist role at US-based Tech-Enabled Business Support Company involves delivering top-notch technical support through various channels, including chat and email. This position requires a unique blend of technical expertise and customer service-oriented skills. Ideal candidates should possess experience in troubleshooting, replicating, and resolving complex technical issues.


Key Responsibilities:

  • Provide timely and effective technical support to customers, addressing their inquiries and resolving their issues.
  • Diagnose and troubleshoot technical problems, documenting progress and ensuring timely resolution.
  • Escalate complex issues to higher-level support teams as needed.
  • Contribute to the creation and improvement of support documentation and knowledge base articles.
  • Maintain a thorough understanding of company products and services to assist customers effectively.

Requirements:

  • Experience in technical support, preferably remote technical support.
  • Strong troubleshooting skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Availability to work on an East Coast time zone.

Compensation:
$6,000 - $7,200 yearly