Urology Product Order Coordinator
2 weeks ago
Job Overview
Are you ready to become part of a leading organization? BD (Becton, Dickinson and Company) provides competitive compensation, benefits, and a 401K plan from day one.
In this position, you will manage repeat product orders for Urology customers enrolled in our supply program. This role involves assisting customers who place orders on a monthly or quarterly basis. Additionally, you will play a crucial role in educating customers about our products and ensuring their needs are fully addressed.
About BD
BD is a prominent global medical technology company dedicated to advancing health worldwide. Our mission is significant, requiring the creativity and commitment of our diverse teams—from design and engineering to manufacturing and marketing—to transform innovative ideas into reality.
We value the human element within our global workforce, which enables us to continuously improve. Join us in an environment that encourages personal and professional growth, allowing you to reach your full potential.
Key Responsibilities
- Communicate the features and advantages of Urology and related product lines, demonstrating comprehensive knowledge of medical supply equipment.
- Monitor daily performance and submit sales reports to your supervisor.
- Achieve a minimum of 100 calls daily, including both inbound and outbound communications.
- Maintain professionalism and deliver exceptional customer service to all clients.
- Meet or surpass monthly sales targets as determined by management.
- Effectively manage client interactions through organized scheduling and prompt follow-ups.
- Comply with standards for phone activity, including Medicare guidelines and HIPAA regulations.
Additional Responsibilities
- Foster a positive work environment that reflects BD's values of professionalism, teamwork, and integrity.
- Pay close attention to detail in all tasks, ensuring accurate documentation of customer accounts for timely follow-up.
- Assist colleagues and other departments as needed to support business objectives.
- Pursue ongoing educational opportunities to stay informed about products and processes.
- Perform other duties as assigned.
Qualifications
To succeed in this role, candidates should possess the following:
- High School Diploma or equivalent; one to two years of relevant experience preferred.
- Strong communication skills, with the ability to interpret medical supply literature and respond to inquiries effectively.
- Basic mathematical skills for calculating discounts, commissions, and percentages.
- Problem-solving abilities to navigate various challenges.
- Proficiency in word processing and database software.
- Familiarity with call center telecommunications systems.
Work Environment
This position is primarily office-based, requiring standard office skills and the ability to work in a controlled environment. The role may involve occasional lifting of light objects.
Why Choose BD?
A career with BD means joining a team that values your contributions and encourages authenticity. We strive to create an environment where individuals can thrive, holding each other accountable while continuously learning and improving.
At BD, you will find a culture that supports your growth and allows you to make a meaningful impact in the healthcare industry.
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