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Reorder Sales Consultant for Urology Products

2 months ago

Stuart, Florida, United States BD (Becton, Dickinson and Company) Full time

Job Overview

Are you ready to become part of a leading organization? BD (Becton, Dickinson and Company) provides competitive compensation, incentives, comprehensive medical benefits, and a 401K plan from day one.

In this position, you will manage the process of facilitating repeat orders for Urology products from customers who are actively enrolled in our supply program. This includes clients who place orders on a monthly or quarterly basis. As a reorder agent, you will play a crucial role in educating customers about our products and providing guidance to ensure their needs are fully met.

Position Purpose

Your primary responsibility will be to facilitate the repeat ordering process for Urology customers within our supply program. This entails managing orders from clients who order regularly and ensuring that they receive the necessary product education and support.

Key Responsibilities

  • Effectively communicate the features and advantages of Urology and related product lines, demonstrating knowledge of the use and maintenance of medical supply equipment.
  • Monitor daily performance and submit sales reports to your supervisor.
  • Achieve a minimum of 100 calls daily, including both inbound and outbound communications.
  • Maintain professionalism and deliver exceptional customer service to all clients.
  • Meet or exceed monthly sales targets as established by management.
  • Manage client interactions through organized call scheduling and timely follow-ups.
  • Comply with phone activity standards, including adherence to Medicare guidelines and HIPAA regulations.

Additional Responsibilities

  • Foster a positive work environment that reflects our core values of professionalism, teamwork, and integrity.
  • Pay close attention to detail in all tasks, ensuring accurate documentation of customer accounts for effective follow-up.
  • Collaborate with other departments and assist team members as needed to meet business objectives.
  • Pursue ongoing education to stay informed about products and processes.
  • Perform other duties as assigned.

Qualifications

To be successful in this role, candidates should possess the following:

  • High School Diploma or equivalent; one to two years of relevant experience preferred.
  • Strong communication skills, with the ability to read and interpret medical supply documentation and respond to inquiries from management and customers.
  • Proficient in basic math skills for calculating discounts, commissions, and percentages.
  • Ability to solve practical problems and interpret various instructions.
  • Familiarity with word processing and database software.
  • Experience with call center telecommunications systems is a plus.

Work Environment

This position typically operates in a temperature-controlled office environment with moderate noise levels. The role involves minimal exposure to hazards, requiring adherence to basic safety protocols.

Why Join BD?

A career with BD means being part of a team that values your contributions and encourages you to bring your authentic self to work. We strive to create an environment where you can learn, grow, and thrive while making a positive impact on the world.