Patient Benefits Coordinator
2 weeks ago
Position Overview:
The Patient Eligibility Representative plays a crucial role in collaborating with healthcare staff, patients, and team members to assess eligibility for various programs. This position involves engaging with patients to analyze their potential for reimbursement and guiding them through the benefits application process. The representative will work closely with both patients and healthcare providers to ensure that all needs are effectively addressed.
This role requires onsite presence at designated healthcare facilities and includes mileage reimbursement for travel.
Key Responsibilities:
Engage with under-insured or uninsured patients to identify and explore all available eligibility program options. Review daily referrals to assess suitability for interviews and initiate the application process when applicable. Conduct patient interviews to evaluate potential reimbursement and determine eligibility. Introduce services, set clear expectations for the process, and ensure patients fully understand the communication involved. Assist patients throughout the application process, addressing any questions or concerns they may have. Collect and manage necessary documentation from patients, providing follow-up support as needed. Identify additional patient needs and refer them to appropriate agencies for further assistance. Utilize technology and processing workflows to maintain accurate and concise documentation in systems. Act as a liaison between clients, account representatives, and management, fostering productive interactions with team members and healthcare staff. Deliver exceptional client service and collaborate effectively with the team. Comply with role-specific information security protocols and responsibilities. Ensure the confidentiality and safety of data and systems by adhering to organizational information security policies. Complete all required security and compliance training annually.Required Qualifications:
Minimum of 2 years of experience in customer service. Ability to work onsite at healthcare facilities and travel between multiple locations. Availability to work Tuesday through Saturday from 9 AM to 5 PM. Excellent communication skills with a strong commitment to providing outstanding customer service. A solid understanding of patient advocacy and a genuine desire to assist others daily. Strong work ethic with the ability to work independently while making a positive impact. Proficient computer skills and capability to multitask in a fast-paced environment. Positive attitude and eagerness to learn and grow. Consistent punctuality and reliable attendance. Previous experience in healthcare or direct patient contact is highly desirable.
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