Technical Support Specialist
3 weeks ago
K2 Staffing is seeking a skilled IT Help Desk Support Level II in Santa Clara, CA. The ideal candidate will have experience working with business desktop and server technologies, including Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Key Responsibilities:- Provide end-user assistance and technical support for Windows Desktop related issues
- Assist with Windows Servers and monitor alert systems to take appropriate action
- Receive escalated service requests requiring an enhanced response
- New User On-boarding and Network Services installation
- LAN/WAN Installation and Maintenance Support, and Network Hardware Support
Salary: $80,000 - $100,000 per year
Requirements:- Three years of experience in similar positions such as IT help desk, IT desktop support, or IT support analyst
- Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
- PSA (or Ticketing) software experience (i.e. Autotask)
- History of network and firewall administration (Sonicwall & Meraki)
- Excellent customer service skills, written and verbal communication skills, and presentation skills
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Technical Support Specialist
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