Technical Support Specialist
2 days ago
- Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
- Support cloud deployments including monitoring and answering customer inquiries
- Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
You will also reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform, participate in product conversations with internal teams based on feedback from client interactions.
The salary for this position ranges from $115,000 to $135,000 per year.
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