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Facilities Coordinator and Administrator

2 months ago

Menlo Park, California, United States Menlo Park Presbyterian Church Full time
Job Summary

We are seeking a highly skilled and organized Facilities Coordinator and Administrator to join our team at Menlo Park Presbyterian Church. The successful candidate will be responsible for providing exceptional facilities management services, ensuring the smooth operation of our facilities, and providing excellent customer service to our clients.

Key Responsibilities
  • Facilities Management
    • Provide general overall facility management services, including continuous monitoring of office/facility
    • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
    • Follow up with clients to ensure customer satisfaction
  • Client Services
    • Assist Director of Facilities with responding to all facility inquiries and complaints, assess problems and take the necessary corrective action
    • Remain knowledgeable regarding all operational aspects of building systems
    • Coordinate with outside contractors for the service and repairs of equipment
  • Communication and Reporting
    • Follow protocol for effective building-specific maintenance and safety procedures
    • Maintain on-going communication with contractors, client, and team
    • Assist with site inspection within the assigned building portfolio
  • Administrative Tasks
    • Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
    • Report on open and closed work orders and check the status of open work orders with the assigned party
    • Request, review, and submit work orders, bids, and proposals from vendors
  • Financial Management
    • Verify final invoice pricing and process payments in a timely manner
    • Assist in the monitoring and assessment of vendor performance
  • Training and Development
    • Assist with training team on work orders and billing procedures and EHS
  • Special Events
    • Coordinate special events in support of client
  • Performance Metrics
    • Assist with measuring and reporting key performance indicators against service level agreements (KPIs)
  • Helpdesk Services
    • Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
Requirements
  • Education and Experience
    • BA/BS
    • 3-5 years of relevant experience
    • Maintain a valid California driver's license
  • Knowledge and Skills
    • Communication Proficiency (oral and written)
    • Customer Focus
    • Initiative
    • Sense of Urgency
    • Multi-Tasking
    • Detail Oriented
    • Financial Knowledge
    • Time Management Skills
    • Team Orientation
  • Menlo Church Spiritual Requirements
    • Must have an intimate, personal relationship with Jesus Christ
    • Must be a committed disciple of Christ and committed to serving God and the body of Christ at Menlo Church in attendance, labs, and life groups.
    • Must have compatible theology in alignment with ECO essential tenets
    • Must be pursuing or active in a community of believers who can speak truth into your life